AirAsia

Job Description

Inflight Services Agent

OVERVIEW:

• Location: Don Mueang International Airport (DMK) ✈️
• Department: Inflight Services
• Entity: Thai AirAsia Co., Ltd.
• Status: Full Time

JOB DESCRIPTION

YOUR ROLE AS A: Inflight Service Agent

You are the vital link that fuels our flights! As an Inflight Service Agent, you will ensure every Thai AirAsia flight is perfectly stocked, supplied, and ready for service. You’ll be the operational expert coordinating logistics and upholding the highest standards of safety and food hygiene on the ground.

WHAT YOU’LL CHAMPION:

• Plan and coordinate all Inflight catering operations, ensuring the accurate and timely uplift of meals, beverages, and supplies according to the flight schedule.
• Oversee the safe, secure, and timely delivery of all service materials, including merchandise and duty-free items, to designated airside locations.
• Monitor communications and ensure all duties comply fully with airport safety regulations and AirAsia’s Standard Operating Procedures (SOPs), with strict adherence to food safety standards.
• Maintain solid inventory and operations management skills to track and manage supplies effectively.
• Work effectively and collaboratively with flight operations, catering partners, and cabin crew to ensure seamless workflow.

WHO YOU ARE:

• Bachelor’s degree in any field. Airline catering experience will be an advantage.
• Strong understanding of safety regulations and food-handling standards.
• You are highly detail-oriented with solid operational and inventory management skills.
• Fluent in Thai and English, both spoken and written.
• Proficient in Microsoft Office and Google Workspace.
• Must meet medical and physical fitness requirements for the role, including demonstrated ability to manage physically active tasks (e.g., lifting/handling supplies in ramp/warehouse environments).
• Holds a valid driver’s license and is able to operate airside vehicles.
• Professional, responsible, and able to perform effectively under operational pressure.
• Military service must be completed for male candidates.

WHERE YOU’LL GO:

From Inflight Service Agent, your dedication and skills will open doors to advancement into Senior Agent or Supervisory roles, and allow you to shape the logistics and service standards for the entire department.

WHAT YOU’LL ENJOY:

• Physical Wellbeing: Key medical and insurance benefits, maternity expenses, and health and fitness amenities.
• Emotional Wellbeing: Paid time off, wellness programs, and childcare amenities.
• Financial Wellbeing: Resources relating to financial, personal skills, and career growth programs.
• Allstars Specials: Free flights, unlimited discounted flights, and exclusive discounts with partners.
• A unique Allstars culture like no other

OUR HIRING PROCESS:

• Application Review
• Application Review and Skills Match
• Interview & Assessment
• Background Verification
• Offer Process

GET TO KNOW AIRASIA :

AirAsia has been the World's Best Low-Cost Airline for 16 consecutive years with over 800 million guests flown. We continue to champion dreams, serve the underserved and connect the world and ASEAN like no other, so Now Everyone Can Fly.

GET TO KNOW US:

Our story begins in 2001 with a dream, two planes, and a 40 million ringgit debt. You’ll know us as the ‘Now Everyone Can Fly’ airline (if you don’t, we’re definitely older than you).

Today, we’re more than just an airline. We’re Capital A - a world-class brand that wears many hats. Our mission is to connect people and transform lives in ASEAN.

Above all, we’re Allstars. We believe in the unbelievable and we dare to dream. We also believe in celebrating all individuals. So no matter your culture and background or if you prefer aisle seat to window seat, we’re excited to have you onboard.

If you wish to review how we handle and protect your personal data, please review our Privacy Notice for Candidates. By clicking “Apply Now” you agree to our Privacy Notice for Candidates. https://privacy.thaiairasia.co.th/Candidate_Privacy.html