The Parking Services Representative II performs advanced customer service functions related to parking operations, serving as a senior representative for resolving complex customer inquiries and account issues, and supporting the efficient operation of the division. The position handles higher-level tasks than the Parking Services Representative I, including processing and maintaining customer accounts for parking citations and permits, reconciling revenues, and generating reports to support the parking management system.
Work involves frequent, high-volume interaction with the public in person, by phone, and through digital platforms, requiring professionalism, tact, and effective problem-solving. Duties include specialized customer service and account management functions, with emphasis on serving as the subject-matter expert for the City’s parking management software. Responsibilities include accounting, collections, data entry to maintain accurate customer and vehicle records, posting of daily transactions, generating reports, and assisting staff in resolving system-related questions and discrepancies.
An essential aspect of this role is active participation in customer relations activities, resolving complex questions, problems, and complaints with tact and courtesy. The position requires the exercise of initiative and independent judgment in problem-solving. Work is reviewed by the Parking Services Manager through conferences, direct observation, analysis of reports and records, and reports received from customers and others.
Knowledge of:
Skilled in:
Ability to:
PREFERRED QUALIFICATIONS:
SPECIAL REQUIREMENTS:
POST OFFER PRE-EMPLOYMENT SCREENING REQUIREMENTS:
Final offer and employment are contingent upon successful completion of the following post-offer, pre-employment screening items:
The City of Boca Raton is an Equal Opportunity, Inclusive, Veteran's Preference Employer and Drug Free Workplace. It is the policy of the City of Boca Raton to prohibit discrimination on the basis of race, color, religion, gender, gender identity or expression, marital status, age, national origin, disability, pregnancy, familial status, sexual orientation, genetic information, or any other status or condition protected by applicable federal, state or local laws.
BENEFITS SUMMARY
Full-Time Non-Bargaining Employees
ANNUAL LEAVE: Shall accrue prior to an employee attaining permanent status in the classified service, and may be used after six (6) months of employment at the sole discretion of the Department Head, but it shall not be paid out upon resignation or termination unless the employee has attained permanent status (one full year). The maximum accrual is 360 hours.
Year of ServiceAccrual
0 to 5 full years8 hours per month
5 to 10 full years10 hours per month
10 to 15 full years12 hours per month
15 full years and over14 hours per month
CASH OUT OF ANNUAL LEAVE: Employees who have attained permanent status shall be permitted to cash out up to forty (40) hours of accrued and unused Annual Leave, either in a single lump sum payment or two or more partial payments, each fiscal year.
SICK LEAVE: 8 hours per month. Any hours in excess of 960 will be paid off annually at 50%. Upon retirement, employees with a minimum of 5 years continuous service will receive 50% of sick leave balance. Termination for reasons other than retirement shall be entitled to payment for accrued, but unused sick leave, as follows:
Years of servicePercentage
Less than 2 full years0%
2 to 5 full years10%
5 to 10 full years20%
10 full years or more30%
Retirement (normal, early or disability)50%
HEALTH INSURANCE (Premiums): Employee Medical (Base Plan) - Paid 100% by City. Employee contributions are required for the buy up employee coverage plans. Employee Dental (DHMO or Basic PPO Plan) & Vision (Basic Plan) paid 100% by City. Employee contributions are required for the Employee + Dependent(s) for the Medical, Dental, & Vision Plan.
CONTINUOUS SERVICE BENEFIT: As of December 1 each year - Paid during the month of December.
Year of ServiceBenefit
5 to 10 full years$600 annually
10 to 15 full years$800 annually
15 full years and over$1,100 annually
RETIREMENT PLANS: The two pension/retirement options are listed below:
Optional: 457 Deferred Compensation Savings Plan is available.
HOLIDAYS: 15 per year: 12 recognized holidays and 3 floating days which are allocated for the fiscal year beginning October 1, to all 8 hour per day employees. Employees hired between October 1 and March 31 shall receive 3 floating holidays. Employees hired between April 1 and September 30 shall receive 1.5 floating holidays. Floating holidays must be used within the fiscal year. Non-task employees working 10-hour days receive 10, 10-hour paid holidays but do not receive floating holidays.
FUNERAL LEAVE: Up to 3 workdays - In State; Up to 5 workdays - Out of State
TUITION REIMBURSEMENT: Full-time employees are eligible for tuition reimbursement as outlined in the City’s Tuition Reimbursement Policy which is available in Human Resources and subject to the availability of departmental funds.
MILITARY LEAVE: Members in military reserve units who attend annual training are entitled to paid leave not to exceed 30 days each calendar year.
EAP: Employees, spouses, and eligible dependents have access to five (5) face-to-face sessions with a counselor through Cigna's Employee Assistance Program (EAP). Services include assistance with legal, financial, parenting, elder care, pet care, and identity theft.
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