JOB SUMMARY:
Join LALA U.S. as a Customer Service/Consumer Specialist and play a key role in ensuring excellent service and support for our customers and internal teams. You’ll process high-volume orders, manage product inquiries, and support quality systems—all while helping maintain LALA’s commitment to food safety and customer satisfaction.
RESPONSIBILITIES / DUTIES:
- Accurately process customer orders via phone, email, web, and EDI
- Resolve customer and product inquiries efficiently and professionally
- Serve as the point of contact for consumer feedback, quality issues, and promotional requests
- Generate and maintain quality issue reports
- Partner with Quality, Risk, Sales, and Marketing teams to resolve concerns and share feedback
- Maintain documentation, shared drives, and corporate quality procedures
- Assist with audits, product evaluations, and training on customer care tools
- Support cross-functional projects and respond to ad-hoc requests
- Responsible for following up on any complaint received through the Claim Adjuster Services (CAS)
- Send complaint samples to external laboratory for analysis and/or identification
- Maintain the customer requirements and customer specifications system
WORK EXPERIENCE / KNOWLEDGE:
- 1–3 years of customer service experience, preferably in Consumer-Packaged Goods
- Strong communication and problem-solving skills
- Proficiency in Microsoft Office (Excel, Word, PowerPoint)
- Ability to manage multiple priorities in a fast-paced environment
- Comfort with phone, email, and social communication platforms
- Bilingual (English/Spanish) is a plus
FORMAL EDUCATION:
- High School Diploma or GED required
- Associate’s Degree or higher preferred
WORKING CONDITIONS:
- Hybrid role with on-site presence in Dallas, TX as needed
- Standard office setting; occasional lifting (up to 10 lbs.)
- Regular business hours with flexibility based on project needs
Salary Range: $44,000.00 - $52,270.00
Why Join LALA U.S.?
We’re a purpose-driven organization, passionate about nourishing families and communities. When you join our team, you join a culture rooted in collaboration, integrity, and innovation.
Read Full Description