Be a part of something BIG!
We’re looking for Customer Care Officer who loves solving problems and creating long term customer relationships. This is a great opportunity if you are passionate about customer support and the role it plays in making a customer-centric team successful.
Make an Impact by:
- To support customers via bots (devices) in Singtel Shops.
- Handling incoming call and enquiries from customers with demonstration of excellent customer service skill to meet and exceed customer's need.
- To channel and escalate any unresolved issue/complaint to other stakeholder or next level , within the agreed procedure.
- Identify and perform cross selling opportunity and activity by analysing customer profile, recommending most suitable package, actively promote latest promotions/ services.
- Take in service application and request for back office or self-processing.
- Work closely with team members and leaders at all times to achieve quality results and productivity.
- Participate in ad-hoc projects as requested.
Skills for Success:
- At least Diploma/ Bachelor's Degree in Business Studies/Administration/ Management, Commerce or equivalent.
- Entry level candidates are encourage to apply and explore. Otherwise at least 1 year working experience in customer service or contact centre is required.
- Good command of English. Ability to converse in Mandarin is an added advantage in order to liaise with Mandarin speaking associates.
- Customer oriented with good interpersonal and communication skills.
- Ability to perform in a fast-paced environment and work well under pressure.
- Flexible to changes in work scheduled.
- Good Computer literacy in MS Office.
- Willing to work rotating shifts including weekends and public holidays.
Rewards that Go Beyond:
- Full suite of health and wellness benefits.
- Ongoing training and development programs.
- Internal mobility opportunities.
Working Location:
Sudong Sdn Bhd, Melaka Contact Centre, Level 9, Tower B, Jaya 99, No.99, Jalan Tun Sri Lanang 75100 Melaka.
Your Career Growth Starts Here. Apply Now!
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