Solera

Account Service Representative – Eagan MN

Who We Are

Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com.

The Role

As an Account Service Representative (ASR) at Solera's Explore division, you will serve as a key operational liaison between our insurance customers and internal teams. Your primary responsibility is to ensure the seamless execution of data product deliveries by accurately managing production setup, file processing, and customer support.

What You’ll Do

Production Setup & Data Processing

• Configure and maintain production parameters based on customer specifications using internal data systems.
• Manage the receipt and secure handling of customer data files; oversee monthly production processes to ensure accurate, timely delivery.

Customer Communication & Support

• Serve as the first point of contact for day-to-day customer operations teams.
• Translate customer inquiries into actionable production requirements.
• Provide technical guidance and product capability overviews to non-technical users.

Cross-functional Coordination

• Collaborate with Explore Business Analysts, Sales, and Account Executives to troubleshoot issues and enhance the customer experience.
• Coordinate and execute testing of new customer products, including data file intake, system configuration, and results analysis.

Compliance & Security

• Monitor and enforce customer compliance with data security and privacy regulations.
• Ensure proper documentation is in place and data transfers occur via secure channels.

What You’ll Bring

Key Skills & Qualifications

To be successful in this role, candidates should possess the following:

Technical Skills

• Proficiency in managing data file transfers and processing workflows.
• Experience with production systems or enterprise data platforms (e.g., Salesforce, internal CRMs, or proprietary tools).
• Familiarity with data privacy and security protocols (e.g., file encryption, secure FTP, HIPAA or similar frameworks).
• Ability to troubleshoot and resolve technical issues, with a strong attention to detail.

Communication & Collaboration

• Excellent written and verbal communication skills, particularly when explaining technical concepts to non-technical users.
• Proven ability to build strong relationships with clients and internal stakeholders.
• Skilled at acting as a liaison between multiple departments to resolve issues efficiently.

Analytical & Organizational Abilities

• Strong analytical mindset—ability to interpret data, identify inconsistencies, and propose process improvements.
• Highly organized and detail-oriented, with the ability to manage multiple projects simultaneously under tight deadlines.
• Self-motivated and able to take initiative with minimal supervision.

Ideal Candidate Profile

You are someone who thrives in a fast-paced environment, embraces technology, and is driven by a commitment to customer success. You take ownership, solve problems proactively, and communicate clearly across technical and non-technical teams.

Experience & Education

• Associate's degree or equivalent experience required; bachelor's degree preferred.
• Minimum of 3 years of experience in a customer-facing, technical support, or production operations role.
• Background in insurance, data services, or software-as-a-service (SaaS) environments is a plus.

It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.

EQUAL OPPORTUNITY EMPLOYER

SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.