Bayt

Featured

Full time · Mid career

IT Services

Job Description

Bayt.com's Talentera team is looking to hire a dynamic, customer-centric, and technically capable Customer Success Manager in its team.

This position will serve Talentera's clients in the UAE, and is accepting candidates from both locally in the UAE and remotely in the MENA region.

Key Responsibilities

• Act as a technical liaison between the company and the client.
• Support in the day-to-day operations of the clients.
• Respond to a reported service incident, identify the cause, and initiate the incident management process.
• Prioritize incidents according to their urgency and influence on the business.
• Build long-term relationships with existing clients and identify new opportunities.
• Analyze customers' needs and suggest upgrades/additional features to meet their requirements.
• Be in charge of post-sales support activities.
• Gather requirements, implement and deliver solutions with the best practices.
• Take ownership of critical incidents, coordinate with internal/external stakeholders, and establish effective communication between different parties for post-incident reviews.
• Develop and conduct relevant and regular technical training for all Talentera clients.
• Maintain an active and regular dialogue with the team to ensure the team's objectives and processes are being met.
• Attend customer meetings regularly with the sales force and core team in order to outperform budget and improve processes.
• Assist in preparing materials that clearly outline the processes and systems for the career portal. The documentation will include what may be utilized for sales, sales training, and new projects.
• Invest time in studying and thinking about continuous improvement strategies.
• Continually assess progress and adequacy on all processes and procedures and suggest alternatives that may serve the products and company vision better.
• Set up, administrate, and configure Talentera solutions per client's inputs.
• Lead workgroups, forums, and an environment for innovation and ensure the project management thereof.
• On-site support and physical meetings upon request whenever needed.

Skills

• Must be fluent in both Arabic and English.
• Bachelor's degree in Business, IT, Computer Science, Engineering, or a similar field.
• At least 3 years of experience in a Customer Success or similar role.
• Ability to multi-task, considering the job involves working on several assignments in parallel.
• Ability to travel to customer sites in the UAE (predominantly in Dubai and Abu Dhabi) whenever needed.

Preferred candidate

Degree

Bachelor's degree / higher diploma

Career level

Mid career

Compare your profile with other applicants

Company

Follow Following

Bayt.com

Dubai, United Arab Emirates

Founded in 2000, Bayt.com has become one of the most trusted and respected brands in the region. Over the years, we have won numerous awards of recognition, including the "Leading E-Commerce Website in the Pan Arab Region" by the Pan Arab Web Awards (2007), the "Company of the Year" award by the TECOM Investments Pearl Awards (2009), and the "Top Companies to Work For in the UAE" award by the Great Places to Work Institute (2011, 2012, & 2013), and Best Workplaces in Asia 2015 award. Bayt.com is firmly committed to the region and has an excellent and thorough understanding of the Middle East and North Africa recruitment market and business landscape. This is evidenced by Bayt.com's fully trilingual recruitment platform, which is the first and only such platform in the region, as well as its 12 regional offices in Abu Dhabi, Al Kuwait, Amman, Beirut, Cairo, Doha, Dubai, Eastern Province, Jeddah, Manama, Muscat and Riyadh. Bayt.com maintains an ongoing, dedicated customer support staff that is able to work directly with our customers to ensure their goals are achieved most efficiently and cost-effectively, it is also evidenced by Bayt.com's leading track record of continued success serving the region's job seekers and employers in finding top jobs and top talent respectively. With over 44,000,000 professionals and over 40,000 leading organizations using Bayt.com's recruitment platform across all industry categories and career levels, Bayt.com is today the single largest marketplace of professionals and companies in the region.

View Company Profile