1st Source Bank

Job Details

Description

POSITION SUMMARY

Responsible for assisting the Mortgage Loan Originators with processing mortgage loan applications, including following-up on verification of income and credit documentation, title work, insurance, and other miscellaneous documents. Schedules closings and reviews final closing numbers with clients prior to closing, ensuring we meet or exceed turn-time goals.

ESSENTIAL REQUIREMENTS

• Processes mortgage loan applications and verifies the accuracy and completeness of all loan documentation necessary for loan closings (including title work, insurance, employment, and income documentation).
• Processes specialty loans; such as FHA, VA, and USDA. Verifies mortgage loan software input is accurate and complete.
• Serves as the primary contact and liaison between the clients, loan originators, processors, closers, real estate agents and title company during course of the transaction. Follows-up with these parties on missing items.
• Follows-up and responds to clients and in-house inquiries on transactions as needed to provide superior client service.
• Assists clients on how to use e-sign and e-consent when needed.
• Screens and makes calls and provides administrative support as needed.
• Maintains dashboard and discusses status of loans with loan originators and manager as needed.
• Make recommendations for procedural changes to increase efficiency and minimize waste.
• Completes assigned compliance training related to the position.
• Understands all applicable laws and regulations that apply to the position and complies with the requirements.

NON-ESSENTIAL FUNCTIONS

Performs all other duties as assigned.

EXPERIENCE/SKILLS

• Minimum of three (3) years of mortgage support, mortgage loan officer assistant, mortgage processing or related field experience preferred.
• Ability to handle stressful situations with calmness and courtesy.
• Strong written and verbal communication skills required.
• Self-directed and ability to prioritize time sensitive tasks and operate efficiently in a fast-paced environment.
• Excellent records and file management skills.
• Bilingual Spanish/English is a plus in both written and verbal communication.
• Ability to handle multiple tasks and frequent interruptions.
• Demonstrated patience and professionalism when interacting with both internal and external clients.
• Good PC skills--proficiency in Word and Excel essential, understanding of database software and web-based applications.

EDUCATION

High School Diploma/GED preferred.

NATIONAL MORTGAGE LICENSING SYSTEM and REGISTRY (NMLSR)

The Federal Government requires that employees with responsibility for residential mortgage lending and/or consumer real estate loans be registered with the Nationwide Mortgage Licensing System and Registry (NMLSR). For consideration of this position, you will be required to obtain a unique identifier, register with NMLSR, and be fingerprinted for a criminal background report. Individuals hired for this position must: A) have not been convicted of, or pleaded guilty or nolo contendere to, a felony in a domestic or military court during the preceding seven-year period or, in the case of a felony involving an act of fraud, dishonesty, a breach of trust, or money laundering, at any time; B) has demonstrated financial responsibility, character, and general fitness such as to warrant a determination that the individual loan originator will operate honestly, fairly, and efficiently.

TRAVEL REQUIREMENTS

Minimal or occasional travel as needed for meetings, projects, training, etc.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.

While performing the duties of this job, the employee is required to sit, stand, and walk; use hands and fingers to operate keyboard and other office equipment; reach with hands and arms; and talk or hear. The employee is occasionally required to stoop or kneel. The employee may occasionally lift and/or move up to 10 pounds.

EQUIPMENT

MS Office PC, fax, phone, and standard office equipment.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.