Overview
Major Functions:
Ensuring 98% on time deliveries to customers through monitoring of workflow from start to end of shift
Schedule:
Wed, Thu, Fri 2:30 PM-3:00 AM
Responsibilities
- Allocates the workforce based on order flow. Ensures both grocery and perishable trips are synced; alerting
supervisor to make staff movements to maintain on time deliveries
- Monitors leave times and recognizes issues concerning loads, contacts selectors to provides solutions, and
ensure load is completed
- Collaborates with supervisor regarding problems and potential setbacks with workflow to determine a solution
and execute
- Print tickets and verify correct order; determine immediate needs versus tickets pulled for later selection based
on current cases per hour and leave times. Notes specific instructions with loads or products; recognizing
concerns and prioritizes
- Monitors progress of direct and labeled tickets throughout the shift, and determines if order of tickets needs to
be adjusted; identifies difficult tickets to pick early thus avoiding potential OT
- Responsible for Fast 9 orders: release work, print tickets and provide to selectors to pick and deliver to specific
internal locations; match and code handbills with signatures
- Monitors Souto Foods and specialty loads, prioritize with seasoned selector and ensures instructions are
followed
- Assign selectors to tickets involving flowers, bananas, eggs and nuts due to delicacy and requirements
- Identify new selectors and 3rd party to ensure appropriate tickets are provided based on size and commodity
- Responsible for moving selectors between direct and indirect time based on task performing, determines the
amount of time to add to their production
- Ensure tickets are closed and proper indirect codes used to allow supervisors to track movement and accurate
productivity totals
- Troubleshoots issues with equipment such as scanners and T2s, accounts for missing equipment at shift end
- Responsible for researching ‘scratches’ including checking pallets, inventory, selector voice activity – if needed,
communicates with dispatch to remove item, and avoid potential credits at delivery
- Communicates with lifts for let downs as needed, providing missing pallet numbers
- Track selectors progress on tickets, monitor their breaks and lunches to determine discrepancies
- Provides handbills for Estes and Old Dominion drivers and instructions on pallets, doors, and product return
- Provides reporting to Ops team on weekly selection totals, production reporting to supervisors daily
- Maintain new hire folders containing production percentages, total cases selected, and weekly goals
Qualifications
- Strong ability to multi-task and prioritize work
- Must be able to work a flexible schedule in all warehouse environments
- Self-starter that needs minimal supervision
- Strong customer service and communication skills
- Excellent organizational and problem-solving skills
- Beginner to intermediate level Excel and Word
NOTICE: Management reserves the right to adjust accountabilities and schedules to satisfy business needs.
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