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Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.

As the Process Redesign Manager you will work within the Process Centre of Excellence on an 18 to 24 month project to redesign and improve our processes, You will partner with business process owners and other members of the Process Centre of Excellence team in delivering outcomes, utilising Process Redesign methods and tools, including Lean Six Sigma, Human Centered Design principles and leveraging Process Intelligence software.

A formal certification in process improvement and redesign (eg Lean Six Sigma Black Belt or Green Belt) is highly desirable. Proven experience leading multiple complex redesign initiatives that deliver measurable benefits for customers and employees is essential.

Your day to day will consist of...

• Project Delivery: Leading (complex) projects to diagnose, evaluate and implement solutions to improve customer and employee experience
• Stakeholder management: Leading cross functional teams, sponsors and partners across different areas of the business in the uplift of process capability and maturity
• Process Redesign: Performing data analysis of existing business process performance, pin-pointing root causes of poor performance and designing solutions to improve
• Strategic Program CX Support: Provide advice on product and process design initiatives ensuring Customer is at the forefront of discussion

Optus is a place where we let you do you. We offer a range of benefits including:

• Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.
• Flexible working arrangements with opportunities to work three days in the office, two days remote or home.
• Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you.
• We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
• Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
• Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
• Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170. We're here to help. When you contact us, please advise your preferred method of contact and we will be in touch within 48 hours.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity.