DSI Security Services

undefined

Join DSI Security Services—one of the nation's fastest-growing private security providers. We're looking for a dynamic Operations Manager to oversee daily field operations, client satisfaction, and team performance in the Atlanta, GA area.

At DSI, you'll find a supportive team environment, strong leadership culture, and opportunities to grow your career with a company that values integrity, service, and excellence.

What We Offer

• Paid vacation and paid training
• Health, dental, and vision coverage
• 401(k) with company match
• Superior Service Awards and Employee Recognition Programs

Key Responsibilities:

• Oversee day-to-day scheduling, payroll accuracy, and timekeeping for assigned officers.
• Ensure all posts are filled by qualified, licensed officers—minimizing unbillable overtime and ensuring shift coverage before close of business.
• Provide leadership, guidance, and accountability for branch personnel.
• Maintain employee and client files in compliance with company policies and state regulations.
• Participate in recruiting, onboarding, and training of new hires.
• Support and track completion of training requirements including orientation, site-specific, safety, and state-mandated courses.
• Administer coaching and corrective action when necessary.
• Manage branch operations in line with client contracts, ensuring prompt resolution of staffing or performance issues.
• Build and sustain strong client relationships, ensuring satisfaction and retention.
• Prepare monthly operational and client reports.
• Communicate regularly with Branch and Regional Management regarding staffing, scheduling, compliance, and client updates.
• Monitor and control costs that affect branch profitability—including overtime, non-billable hours, and uniform recovery.

What You'll Bring

• Minimum 2 years as an Operations, Account, or Branch Manager in a service-oriented industry. Contract security management experience is highly preferred.
• Strong organizational, time management, and communication skills.
• Proficiency in Microsoft Office; TrackTik experience preferred.
• Reliable transportation and ability to travel within assigned market daily.
• Valid driver's license
• Must pass background check, MVR and drug screening.
• Willingness to work flexible hours across all shifts as needed.

#ATL

null