Methodist Health System

Hours of Work :

8-5

Days Of Week :

M-F

Work Shift :

Job Description :

Your Job:

In this highly technical, fast-paced, and challenging position, you'll collaborate with multidisciplinary team members to provide the very best care for our patients. The Epic Analyst supports many users and departments within the healthcare system.

Your Job Requirements:

• Bachelor's degree in Information Systems or related field is preferred.
• 1-4 years of healthcare IT experience is required.
• Epic certification and one or more years working with Ambulatory is strongly preferred.
• Functional knowledge of EHR software
• Proficiency in MS Office applications
• Demonstrated customer service skills
• Previous experience in healthcare is preferred
• Familiarity with medical codes and terminology is very helpful.
• Ability to effectively work cross-functionally with other application teams
• Ability to communicate clearly

Your Job Responsibilities:

The Cadence & Hello World Epic Analyst is a highly technical, fast-paced, and challenging position. You'll collaborate with multidisciplinary team members to provide the very best care for our patients. The Cadence & Hello World Epic Analyst supports the functionality of Cadence modules for Methodist outpatient community offices.

This position requires knowledge of Epic Cadence/Hello World application build and maintenance of the system.

• Bachelor's degree in computer science, Information Systems, or related specialty, and/or equivalent experience.
• Epic Cadence and Referrals Certification is required and one or more years working with Cadence application is strongly preferred
• Hello World badge is required
• Ability to communicate effectively, orally, and in writing with various levels of staff
• Ability to effectively work cross-functionally with other application teams
• Ability to work as a team player
• Ability to work independently
• Proficiency in MS Office applications
• Effective organizational and time management skills.
• Work closely with public; ability to retain composure, interact with tact
• Work Experience: 1+ years as an Epic analyst
• Works with confidential patient information
• Plan, design, test, implement, support, and maintain functionality related to Cadence and Referrals applications
• Demonstrates ability to manage many jobs at one time, balancing resources, priorities, deadlines and time. The work is highly technical, and the incumbent is often required to work independently. Demonstrates ability to personally complete all aspects of a project.
• Understands and is able to articulate user needs, problems, and determines feasibility of solutions. Uses clinical knowledge to assist in supporting clinical applications. May be called upon as a technical resource for other project teams.
• Communicates with project leaders, other analysts, clinical leadership and users to develop system requirements.
• Develops design specifications, implementation of new functionality and/or features in the software including, but not limited to reports, database dictionaries, or scripts.
• Mentors team members as necessary and informs leadership team of all events pertaining to the operations of assigned applications and projects.
• Maintains current, detailed system documentation for assigned application
• Strives to achieve accurate, reliable, and timely service
• Stay abreast of functionality improvements in new versions and testing during upgrades and take advantage of available resources to improve knowledge and understanding of the system
• Test new releases and apply specialized knowledge and experience to the process to ensure that version upgrades function smoothly
• Provision security roles for supported end users
• Manage help desk tickets, phone calls, emails, etc.
• Take initiative for your professional growth
• Be engaged and eager to build a winning team
• Other duties as assigned

General Job Summary:

Working collaboratively with users of the Clinical Information System, will be responsible for coordinating aspects of support, maintenance, and evaluation of the Clinical Information Systems. Serves as a resource person for the daily operational issues of the hospital’s clinical systems. Interacts with users sharing knowledge and skills.

Essential Duties and Responsibilities:

1. Act as a Clinical liaison between IS Department and Patient Care Areas. With assistance from the IS Education Coordinator, develop education literature and training programs for the clinical applications. Provide education to clinical staff regarding Information System’s clinical applications. (40%)

2. Act as the IS project leader for new implementations and updates to IS’ clinical applications. Collaborate with the clinical staff involved in implementations, training and support in coordinating evaluation of development efforts, in planning pilot and full implementations of new CIS features, and in processing user feedback and requests. (25%)

3. Maintain a detailed understanding and working knowledge of the current CIS, its functions and its relationship to other information systems within the enterprise; as well as maintain membership on, or consultation to, committees, work groups, or task forces as needed to communicate and facilitate the ongoing progress of the development, implementation, and revision of the CIS. (20%)

4. Assist clinical staff in identifying cause and solution to computer issues while providing cross-training for other members of the IS staff with regard to clinical information systems. (5%)

7. Perform other duties as required or assigned. (3%)

Job Relationships:

Reports to:

Director of Epic Applications, Application Team Lead, and VP of Epic Information Systems

Supervises:

None

Minimum Knowledge, Skills and Abilities:

1. Prior experience in healthcare environment

2. Demonstrated ability to function well under pressure

• Plan, design, test, implement, support, and maintain functionality related to Ambulatory
• Create, test, and document new build, workflows, changes, etc.
• Assist other application teams in the assignments of security roles and troubleshooting of security issues
• Manage help desk tickets, phone calls, emails, etc.
• Always look for ways to improve the patient experience
• Take initiative for your professional growth

Methodist Health System is a faith-based organization with a mission to improve and save lives through compassionate, quality healthcare. For nearly a century, Dallas-based Methodist Health System has been a trusted choice for health and wellness. Named one of the fastest-growing health systems in America by Modern Healthcare, Methodist has a network of 12 hospitals (through ownership and affiliation) with nationally recognized medical services, such as a Level I Trauma Center, multi-organ transplantation, Level III Neonatal Intensive Care, neurosurgery, robotic surgical programs, oncology, gastroenterology, and orthopedics, among others. Methodist has more than two dozen clinics located throughout the region, renowned teaching programs, innovative research, and a strong commitment to the community. Our reputation as an award-winning employer shows in the distinctions we’ve earned:

• TIME magazine Best Companies for Future Leaders, 2025
• Great Place to Work® Certified™, 2025
• Glassdoor Best Places to Work, 2025
• PressGaney HX Pinnacle of Excellence Award, 2024
• PressGaney HX Guardian of Excellence Award, 2024
• PressGaney HX Health System of the Year, 2024