A Technical Customer Support Representative (TCSR) provides 1st and 2nd line telephone, e-mail and chat technical support to a customer base supporting Promethean bespoke software and hardware.
Salary ranges: 65,100 - 97,600 PLN annually + annual bonus
Job Duties and Responsibilities:
- Problem solving with the customers to bring about a speedy resolution to their enquiries.
- Handle a substantial number of customer calls/emails/chats resolved in timely manner and to and excellent level of customer satisfaction.
- The maintenance of a detailed history on the Call Management System of all issues reported to customer support.
- Achieve agreed targets (KPIs) and deliver excellent customer service.
- Deciding how best to resolve a customer query, deciding which queries need to be escalated and working with the appropriate teams to resolution.
- The development of allocated projects designed to raise efficiency within the department, and overall customer satisfaction.
Job Skills and Qualifications:
- 2 – 3+ years helpdesk experience
- Have good working knowledge of computer configurations and operating systems
- Excellent time management and organizational skills,
- Excellent communication skills
- Excellent customer care skills
- Previous knowledge of project work
- Language Skills: Excellent English, written and verbal
- Language Skills: Other languages spoken fluently - nice to have (not required)
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