Caesars Entertainment

SUMMARY:

The primary responsibility of the Slot Shift Manager is to oversee day-to-day operations of Slot Operations and employees of their assigned shift with specialized attention to employee engagement, guest service, protection of company assets, and ensuring staff duties are performed. All duties are to be performed in accordance with departmental and property policies, practices, and procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Use strategies to engage employees, foster a positive work environment, gather and resolve employee issues, and retain top performers
• Maintain ongoing communication with employees to share information, listen to feedback, and role- model Caesars standards.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as the yarise.
• Ensures efficiency of Slot machines and related gaming equipment during assigned shift.
• Ensures customer service meets established standards.
• Provides authorizing/verifying signature for jackpot payments, when applicable, in accordance with established procedures.
• Assists with service calls in accordance with established procedures.
• Notifies Slot Technicians if any technical issuesarise.
• Manage team expectations, ensuring compliance with departmental and company policies including coaching sessions.
• Management of staff scheduling to ensure company service standards are met
• Provide instruction, training and implementation of service and other company programs to staff
• Research and resolve guest and / or employee issues effectively and professionally
• Manage, organize, and complete assigned projects with attention to detail within the established deadline
• Ensure inventory of all company equipment and sensitive keys during shift are maintained and accounted for
• Protect the confidentiality of company files and documents under immediate control
• Management of human resource responsibilities to include training, issuing discipline and ensure the proper documentation of all actions taken for assigned staff members.
• Able to communicate professionally with upper management.
• Interpersonal skills to effectively communicate with all business contacts.
• Ability to effectively communicate in English, in both oral and written forms.
• Working knowledge of gaming regulations.
• Ability to lead & mentor a team.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Must be proficient in Microsoft applications (Excel, Word) and have knowledge of Slot operating systems.

ADDITIONAL DUTIES/JOB DIMENSIONS:

Regular attendance in conformance with the standards, which may be established by from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action procedures up to and including termination of employment.

Due to the cyclical nature of the hospitality/entertainment industry, employees may be required to work varying schedules to reflect the business needs of the property.

Upon employment, all employees are required to fully comply with policies and procedures for the safe and efficient operation of company facilities. Employees who violate Company policies and procedures are subject to disciplinary action up to and including termination of employment.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to work with confidential data required.

EDUCATION and/or EXPERIENCE:

High School Diploma or GED and five (5) years of related gaming experience, two (2) years as a supervisor or an equivalent combination of education and/or work experience. Strong interactive skills and the ability to work independently required.

LANGUAGE SKILLS:

Strong written and verbal communications. Ability to work efficiently in a team-oriented environment. Knowledge must be detailed oriented and motivated. Must have the ability to read and comprehend simple instructions, short correspondence and memos. Must have the ability to write in a clear and professional manner. Must have the ability to apply commonsense understanding to carry out detailed written or oral instructions. Must have the ability to deal with problems in a calm and professional manner. Must operate effectively in a deadline-oriented and multi-task environment. Excellent problem solving skills.

CERTIFICATES, LICENSES, REGISTRATIONS:

Must be at least 21 years of age or older and be able to obtain an Indiana Gaming License.

REASONING ABILITY:

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Indiana Grand Racing & Casino is a smoking establishment, therefore must be able to work in a smoking environment. Must be able to work in a highly populated fast-paced and noisy environment.

ACCESS TO GAMING FLOOR

This position has access to keys in order to meet the positions requirements.