Pennant Services

Overview

The Clinical Apps Training Resource role is designed to optimize the use of clinical applications within our healthcare organization, driving operational efficiencies and improving financial performance. The Trainer will be responsible for developing, implementing, and managing application-related training programs designed to enhance employee skills, foster professional growth, and align with organizational goals. This role involves assessing the training needs across the company, designing learning experiences, facilitating training sessions, and evaluating the effectiveness of training initiatives. The Trainer will work closely with department leaders to ensure that employees have the skills and knowledge necessary to perform at their best.

Key Responsibilities

Training Program Development:

• Design, implement, and continuously improve applications-related training programs, including onboarding and ongoing education for clinical, operations, financial, and leadership-specific topics related to the use and optimization of technology solutions. Develop and maintain training materials, resources, and e-learning modules that address local and company-wide objectives.

Training Delivery & Facilitation:

• Lead training sessions for employees at various levels, ranging from new hires to seasoned employees, including patient-facing and non-patient-facing roles. Utilize various delivery methods such as in-person, virtual, and hybrid sessions to ensure accessibility and engagement. Provide hands-on coaching and mentoring to leaders and employees as needed to support personal and professional development.

Program Management & Execution:

• Coordinate logistics for training programs, ensuring timely execution and availability of resources (rooms, equipment, materials, etc.). Oversee training schedules, ensuring minimal disruption to work while maximizing participation and effectiveness.

Training and Support:

• Provide ongoing support and education to clinical applications and help desk teams to increase their ability to address any application-related issues promptly. Identify support trends and recurring issues in local operations to create targeted education and self-support options for resolution.

Evaluation & Reporting:

• Assess the effectiveness of training programs through surveys, feedback, assessments, and performance metrics. Prepare and present reports on training outcomes, program impact, and employee development progress to senior leadership. Implement continuous improvement strategies based on feedback and evolving business needs.

Compliance & Best Practices:

• Ensure all training programs are in compliance with legal requirements and organization policies. Stay updated with industry trends, new training technologies, and best practices to continually enhance the corporate training program.

Stakeholder Engagement:

• Foster strong relationships with stakeholders across clinical operations, IT, and finance. Understand their needs and challenges, ensuring that the portfolio of clinical applications and the local use of specific applications meets their requirements and contribute to the organization’s overall success.

Innovation and Improvement:

• Stay abreast of the latest developments in clinical software and technology, including new vendor software features and new-to-market services that achieve operational goals. Propose and implement innovative solutions that can further enhance operational efficiency and financial performance.

Conclusion

The Clinical Apps Training Resource role is a strategic move towards harnessing the full potential of clinical applications to transform our healthcare services. By focusing on education and implementation, the training team will provide a solid foundation for operations and create and support additional application optimization. This role will drive our organization towards unparalleled operational efficiency and financial success.

Why Join Us

At Pennant Services, we don’t just manage—we lead like owners. Our unique culture is built around empowerment, accountability, and growth. We invest in people who are ready to build and own their impact.

Location: Nashville, TN

Wage: DOE

Type: Full-Time

What sets us apart:

• Opportunity for stock ownership
• Empowered, autonomous leadership supported by centralized resources
• A work-life balance that supports personal well-being
• Full benefits package: medical, dental, vision, 401(k) with match
• Generous PTO, holidays, and professional development
• A culture built around our core values—CAPLICO:
  • Customer Second
  • Accountability
  • Passion for Learning
  • Love One Another
  • Intelligent Risk Taking
  • Celebrate
  • Ownership

About Pennant

Pennant Services supports over 180 home health, hospice, senior living, and home care agencies across 14 states. Our Service Center model allows local leaders to lead, while we provide the centralized clinical, HR, IT, legal, and compliance support they need to succeed.

Learn more at: www.pennantgroup.com

Pennant Service Center

1675 E. Riverside Drive, Suite 150

Eagle, ID 83616

#Hybrid

The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.