Illinois Institute of Technology

Position Title Application Administrator, Enterprise Systems Requisition # S01472P FLSA Exempt Location IIT-Mies Campus (MC), 10 West 35th St., Chicago Department User and Technical Services GENERAL DESCRIPTION

We are seeking a highly motivated and skilled CRM Administrator to join the Enterprise Operations team of the Office of Technology (OTS). The Application Administrator, Enterprise Systems will support the

following key operations such as data management, systems management, and enrollment reporting functions. This position will collaborate with various key departments across the organization, serving asa subject matter expert in the enrollment management systems.

Benefits

Our commitment to employee well-being is reflected in our competitive benefits package located here: https://www.iit.edu/hr/benefits

COMMUNICATIONS

This position requires exceptional communication and analytical skills. The Application Administrator, Enterprise Systems will engage in written, verbal, and in-person communication with both internal and

external stakeholders.

CUSTOMER SERVICE

This role requires extensive collaboration with both internal and external stakeholders. Internally, the Application Administrator, Enterprise Systems will work closely with departments such as IT, Academic Affairs, and Enrollment, as well as with senior leadership and faculty,

Special Schedule Requirements

Monday through Friday, 8:30 a.m.–5:00 p.m., additional hours as needed

EEOC Statement

Illinois Institute of Technology is an EEO/Title VI/Title IX/Section 504/ADA/ADEA employer that welcomes applications from individuals of all backgrounds who bring varied perspectives and experiences to the university community. The university provides equal employment opportunities regardless of race, color, national origin, sex, religion, age, veteran, or disability status, and any other protected class under applicable state and federal laws and regulations. All qualified applicants will receive equal consideration for employment.

Education & Experience

• Bachelor’s degree in computer science, information technology, or a related field.
• 2-3 years of experience with higher education systems, such as Banner or Slate Technolutions.

Knowledge & Skills

• Ability to work independently with strong initiative and proactive problem-solving skills.
• Strong analytical and critical thinking abilities to develop effective, data-driven solutions.
• Excellent communication skills, both verbal and written, with the ability to communicate with all stakeholders at all levels.
• Collaborative mindset, working effectively across cross-functional teams including IT, operations, and business units.
• Highly detail-oriented, with a focus on delivering high-quality results in a timely and organized manner.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Microsoft Project or similar project management tools

SUPERVISION & BUDGET AUTHORITY

N/A

Physical Environment and Requirements

This is a hybrid position (Illinois, Indiana, Wisconsin, California). Prolonged use of computers and intensive keyboard use required. May require the ability to move computers and other equipment up to 20lbs.

List any certifications or licenses that are either required or helpful in performing the job, designating whether required or preferred.

N/A

Key Responsibility

Enrollment & Student Services

• Administer and maintain application administrator, ensuring optimal system performance and data integrity.
• Configure and manage workflows, rules, forms, portals, and integrations to support enrollment and student success initiatives.
• Collaborate with Enrollment, Admissions, and IT teams to enhance CR capabilities and streamline business processes.
• Provide user support, troubleshoot issues, and implement enhancements based on stakeholder needs.

Enterprise Systems Administration

• Support the administration and integration of other enterprise applications, including ERP (Ellucian Banner), Learning Management Systems (LMS), and reporting tools.
• Ensure seamless data exchange between Banner SIS and other university systems.
• Monitor system performance, troubleshoot errors, and coordinate upgrades or patches as needed.
• Maintain security standards, access controls, and compliance with data governance policies.

Process Improvement & Data Management

• Work with functional users to analyze business processes and recommend system improvements.
• Develop and maintain reports, dashboards, and data exports to support strategic decision making.
• Ensure data integrity and accuracy across systems, implementing validation and quality checks as necessary.

User Support & Training

• Serve as a technical resource and subject matter expert for enterprise applications.
• Develop and deliver training sessions, documentation, and best practices for users.
• Provide ongoing support, troubleshooting, and resolution of technical issues.

Percentage Of Time 100 Work Hours

Monday thru Friday 8:30 a.m to 5:00 p.m.

Position Category Full Time Posting Date 08/13/2025 Closing Date Posted Until Filled Yes Quicklink for Posting https://iit7.peopleadmin.com/postings/11413 Benchmark Amount 70000