Consumer Cellular

Senior Manager, Inbound Sales (250657)

Job Summary

Consumer Cellular is seeking an experienced and people-focused Senior Manager, Inside Sales, to lead our high-performing contact center sales team. This role is ideal for a proven sales leader who thrives in a customer-first environment and understands the unique needs of senior customers who appreciate personalized and simplified service. The Senior Manager, Inside Sales will oversee daily operations, coach leaders and agents, and ensure that both sales performance and customer satisfaction remain at the highest levels. This leader serves as the conduit between the frontline to marketing, leadership, and other stakeholders within the organization, presenting results with integrity and clarity.

What You Will Do

• Leadership & Team Development
  • Lead, mentor, and inspire the Sales leaders and frontline sales professionals to achieve sales, service, and retention goals.
  • Foster a culture of empathy, patience, and respect tailored to the needs of our customer demographic.
  • Reinforce training and best practices that focus on consultative selling and superior customer service.
• Sales & Customer Experience Strategy
  • Drive sales performance through data-driven insights, effective coaching, and process improvement.
  • Balance sales objectives with exceptional customer service standards to build loyalty and trust.
  • Partner with senior leadership to develop strategies for customer acquisition, retention, and lifetime value growth.
• Operational Excellence
  • Manage daily contact center operations, including agent scheduling effectiveness, call flow, and quality assurance.
  • Monitor key performance metrics (KPIs) such as conversion rates, average handle time, and customer satisfaction scores.
  • Identify opportunities for process improvements to streamline workflows and enhance customer experience.
• Collaboration & Communication
  • Work cross-functionally with Marketing, Training, and Customer Care to ensure alignment on campaigns, promotions, and service standards.
  • Serve as a voice of the customer, providing insights on the needs and preferences of our customer demographic.

Qualifications

• 6-8 years of progressive experience in sales leadership, with at least 3 years managing inside sales or contact center teams.
• Background in wireless, telecommunications, or related subscription-based industries preferred.
• Proven success driving sales performance while maintaining high levels of customer satisfaction.
• Exceptional leadership, coaching, and team development skills.
• Strong communication and interpersonal skills with an empathetic approach to customer engagement.
• Data-driven mindset with experience using CRM and contact center technology.

Why Join Us

• Be part of a purpose-driven team that helps customers—many of whom are older adults—stay connected with simple, reliable wireless solutions.
• Lead a team where service and empathy are as important as sales performance.
• Opportunity to influence strategy and shape the customer experience in a growing, customer-centric company.

About Consumer Cellular

Founded in 1995, Consumer Cellular is the first wireless provider unapologetically built for Americans 50+. An approved wireless partner of AARP, Consumer Cellular is trusted by more than 4 million subscribers for affordable plans, popular phones and devices, and great nationwide coverage, all backed by top-rated, 100% U.S. based customer support. Based in Scottsdale, AZ, with 3,000 employees in company locations throughout the U.S., Consumer Cellular has earned recognition as the most awarded wireless brand for customer service. The company has been honored as #1 in customer service in its industry numerous times and, in 2024, ranked #1 in network coverage and customer satisfaction among wireless carriers by American Customer Satisfaction Index (ACSI). Additionally, the company has been featured 12 times on the Inc. 5000 list of the fastest-growing privately held U.S. companies. Consumer Cellular phones, devices and plans are available nationwide through more than 50 company-owned neighborhood stores, online at ConsumerCellular.com, by telephone at (888) 345-5509, and at leading retailers including Target and Walmart. Connect with Consumer Cellular on Facebook, Instagram, and Youtube. for tutorials, features, applications, and company news.

Pay & Benefits Data (in accordance with the Equal Pay and Opportunities Act)

• Minimum Salary: $110,250
• Maximum Salary: $164,850

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Our Talent Acquisition team are able to answer any additional questions you may have as you move through the selection process. As part of our Total Rewards package, Consumer Cellular, Inc. offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, and emotional wellbeing.

• Competitive base pay with potential for shift differential, overtime and bonus pay
• Medical insurance (98% company-paid for full-time employee only coverage)
• Dental and Vision insurance (100% company-paid for full-time employee only coverage)
• 401(k) company match of 100% up to 6% of your pay
• Discounted Consumer Cellular wireless phone plan for employees
• Paid Time Off (PTO) available following a 30-day waiting period*
• 6 company-paid holidays plus 16 hours of floating holiday accrual per year
• Flexible Spending Accounts (FSA) for health care and dependent care expenses
• Life and AD&D insurance equal to 1x your annual earnings (100% company-paid)
• Long-Term Disability insurance (100% company-paid)
• Employee Assistance Program (100% company-paid)
• Education reimbursement
• Employee rewards program
• Accrue up to 40 hours in 1st year for hourly positions and up to 120 hours for salaried positions.

Pre-employment background check and drug screen is required.

Primary Location

: United States-Arizona-Phoenix

17500 North Black Canyon Hwy

17500 North Black Canyon Hwy

Phoenix 85053

Other Locations

: United States-Oklahoma-Oklahoma City, United States-Arizona-Tempe, United States-Kentucky-Louisville

Job

: Sales/Retention

Schedule

: Full-time

Travel

: No

Job Posting

: Oct 2, 2025

Unposting Date

: Oct 8, 2025