Carousell

Company Description

Carousell Group is the leading multi-category platform for secondhand in Greater Southeast Asia on a mission to make secondhand the first choice. Founded in August 2012 in Singapore, the Group has a leading presence in seven markets under the brands Carousell, Carousell Media Group, Cho Tot, Laku6, LuxLexicon, Mudah.my, OneShift, REFASH and Revo Financial, serving tens of millions of monthly active users. Carousell is backed by leading investors including Telenor Group, Rakuten Ventures, Naver, STIC Investments, 500 Global and Peak XV Partners (formerly known as Sequoia Capital India).As a team of passionate individuals working together to solve meaningful problems, there is so much more for you to discover in a career with Carousell. Our culture is made up of hiring, developing, and promoting people who embody our values of HEART, which is an acronym for Humility, Empathy, Accountability, Relentlessly resourceful and Teamwork. Together as an organisation, we make magic happen.

About Mudah.my

Mudah.my is part of Carousell Group, the leading multi-category platform for secondhand in Greater Southeast Asia on a mission to make secondhand the first choice. Founded in August 2012 in Singapore, the Group has a leading presence in seven markets under the brands Carousell, Carousell Media Group, Cho Tot, Laku6, LuxLexicon, Mudah.my, OneShift, REFASH and Revo Financial, serving tens of millions of monthly active users. Carousell is backed by leading investors including Telenor Group, Rakuten Ventures, Naver, STIC Investments, 500 Global and Peak XV Partners (formerly known as Sequoia Capital India). Visit mudah.my for more information

Job Description

As a Telesales Executive with Mudah Certified, you will play a key role in our mission to become Malaysia’s largest digital dealer. You will connect with car buyers and sellers via phone, WhatsApp,to build trust, recommend the right cars, and close transactions fully online. This role demands strong communication skills, automotive knowledge, and the ability to convert leads into successful sales without face-to-face interactions.

Key Responsibilities

1. Lead Engagement & Conversion

• Handle inbound leads from Mudah.my, Leadbot, and campaigns with immediate and consistent follow-up.
• Execute outbound calls to warm leads, presenting cars, financing options, and Mudah Certified benefits persuasively.
• Understand customer needs (budget, preferred model, financing readiness, trade-in options) and provide tailored recommendations.

2. Customer Experience & Trust-Building

• Build rapport through consultative, customer-first selling.
• Clearly explain the value of buying with Mudah Certified (trusted dealers, warranty, transparent inspections).
• Handle objections confidently and guide customers through the complete digital purchase journey.

3. Process & Coordination

• Schedule inspections, test drives, and dealer appointments via WhatsApp.
• Coordinate with Certified Dealers, inspection teams, and financing partners to ensure smooth process flow.
• Maintain accurate, up-to-date records of leads, calls, and outcomes accordingly.

4. Compliance & Professionalism

• Follow Mudah’s telesales compliance standards and protect customer privacy at all times.
• Ensure full transparency in car details, pricing, and financing terms.
• Escalate issues such as dealer misrepresentation, delayed collections, or buyer disputes.

Qualifications

Skills & Requirements

• Minimum 3 years’ experience in telesales, automotive, or field sales with a proven sales record.
• Strong persuasion, negotiation, and closing skills over phone/WhatsApp.
• Familiar with car market trends, pricing, and buyer psychology.
• Tech-savvy with CRM systems and WhatsApp Business.
• Fluent in English & Bahasa Malaysia; Mandarin is a strong advantage.
• Results-driven, resilient, and able to thrive in a high-volume, target-driven environment.

Additional Information

• able to work from office at least 3 times a week (hybrid arrangement )
• able to work on rotational shift (off days can be on weekdays)
• normal working hours 9am - 6pm
• can be flexible in shifting and doing multiple projects
• candidate shortlisted for interview are encourage to bring in your laptop for the interview session with pre-install apps such capcut, should you do not a laptop please do inform to the team as they will try to prepare one for the interview.
• candidate that is shortlisted also to share their IG /tiktok video contents for the team to review as well.
• potential renewal based on performance

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