ABB

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This Position reports to:

IS Manager

We are seeking a strategic and experienced IS Service Delivery Manager to lead Salesforce (SFDC) platform services across ABB’s Robotic Automation Region Organization. This global role offers the opportunity to drive digital transformation, optimize service delivery, and influence business value in a complex, multi-country environment.

You will collaborate with global process owners, business leaders, and external vendors to ensure seamless service delivery, continuous improvement, and alignment with ABB’s strategic goals.

Your responsibilities:

• Leading the delivery strategy for key SFDC applications, ensuring alignment with business demand and integrated systems
• Managing and optimizing service delivery performance, including oversight of third-party suppliers and SLA and KPI reporting
• Owning the service budget, including cost control, forecasting, and license management
• Driving stakeholder engagement across countries and functions, fostering collaboration and transparency
• Coordinating onboarding, training, and handover processes for external service representatives and team members

In addition, you will be responsible for maintaining and enhancing SFDC services globally, ensuring compliance with internal controls, and championing innovation through service-related tools and frameworks. You will oversee vendor selection, purchase order issuance, and financial accountability for multi-million dollar budgets. With direct leadership of up to ten team members across multiple countries, you will guide and develop talent while driving performance and strategic outcomes.

The position is global. The preferred locations are Polen and India.

Your background

• Proven leadership experience for minimum 10-12 years in global IT service delivery, ideally within Salesforce environments
• A bachelor’s or master’s degree in IT or a related field
• Strong financial acumen and experience managing large-scale budgets
• Excellent communication, stakeholder management, and vendor negotiation skills
• ITIL certification and fluency in English

Exciting Career Opportunity in Robotics

This role is part of ABB’s Robotics business, which is preparing to become an independent company. By joining us now, you’ll be part of a dynamic and fast-paced organization at the forefront of robotics innovation. As we transition into a separate entity outside the ABB Group, you’ll have the chance to shape the future, grow your career, and work alongside world-class experts in a more agile and entrepreneurial environment.

What’s in it for you?

At ABB Robotics, you’ll be part of a global leader in automation and innovation. We offer a dynamic and inclusive environment where your ideas and leadership make a real impact. You’ll work with cutting-edge technologies, visionary teams, and have the opportunity to shape the future of robotics on a global scale.

We empower you to take the lead, share bold ideas, and shape real outcomes. You’ll grow through hands-on experience, mentorship, and learning that fits your goals. Here, your work doesn’t just matter, it moves things forward.

Our benefits? Competitive, comprehensive, and crafted with you in mind.

Welcome with your application! Last day to apply is October 19th.

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.