Essential Duties and Responsibilities:
- Plan and perform work submitted by the project when reporting application issues such as performance and service availability.
- Complete end-to-end application service management for all managed instances which includes monitoring request for compliance with corporate change policy standards.
- Successfully manage and review the execution of requested environmental changes, such as deployments or key configuration changes performed outside the application.
- Lead and facilitate the shutdown, recovery and testing of all impacted applications during Operating System patching cycles.
- Provide guidance on application administration and user provisioning as required, or when these tasks cannot be delegated without introducing stability issues within the supported solution.
- Ensure there is coverage for after-hours support for assistance in production recovery or time sensitive changes which can only occur outside of standard business hours.
- Typically responsible for providing guidance, coaching and training to other technical employees within job area.
Key Responsibilities:
- Lead the development and customization of ServiceNow applications and integrations.
- Design and implement complex workflows, business rules, and client/server scripts.
- Collaborate with stakeholders to gather requirements and translate them into technical solutions.
- Ensure platform performance, scalability, and security.
- Mentor junior developers and conduct code reviews.
- Stay updated with the latest ServiceNow features and best practices.
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
Required Skills:
- Strong expertise in ServiceNow development and administration.
- Proficiency in JavaScript, REST/SOAP APIs, and ServiceNow scripting.
- Experience with ITSM, ITOM, CMDB, and custom applications.
- Strong understanding of Agile methodologies and DevOps practices.
- Excellent problem-solving and communication skills.
Preferred Qualifications:
- ServiceNow Certified Application Developer or Implementation Specialist.
- Experience with ServiceNow modules like HRSD, SecOps, or GRC is a plus.
Minimum Salary
₹
1,300,000.00
Maximum Salary
₹
1,850,000.00
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