Mecklenburg County

Case Coordinator - CDSA - Bilingual

“Follow your calling, Find your career”

Children’s Developmental Services Agency (CDSA)

Salary Range: $43,084 - $56547.75

This is an exempt (salaried) position

Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job.

About Us

At Mecklenburg County, you’ll have the chance to build a career as unique as you are with support, inclusive culture and technology to become the best version of you. We’re counting on YOUR unique voice and perspective to help Mecklenburg County Public Health become even better, too. Join us and build an exceptional experience for yourself, and a healthier world for all.As a member of the Mecklenburg County Public Health team, you will become a subject matter expert in the public health field. The CDC foundation explains that “Public health is the science of protecting and improving the health of people and their communities. This work is achieved by promoting health lifestyles, researching disease and injury prevention, detecting, preventing, and responding to infectious disease”. Come be a part of Mecklenburg County’s Public Health department’s vision to “assure the health and safety of our diverse and changing community today and for future generations.

Position Specific information

At NC DHHS the Division of Child and Family Well-Being (DCFW) focuses on supporting whole child and family health and well-being for North Carolinians. DCFW works to ensure that North Carolina’s children grow up safe, healthy and thriving in nurturing and resilient families and communities. DCFW has complementary programs from the Divisions of Public Health, Mental Health, and Social Services to maximize services and outcomes for children and their families, including nutrition programs (SNAP, WIC and Child and Adult Care Food Program), health and prevention services for children and youth, children’s behavioral health services, and early intervention programs. The North Carolina Early Intervention Section (NCEI) is a part of the N.C. Division of Child and Family Well-being. It is the lead agency for the N.C. Infant-Toddler Program (ITP). The Infant-Toddler Program provides supports and services for families and their children, birth to three who have special needs. Research shows that this time period is critical. It offers a window of opportunity to make a positive difference in how a child develops and learns. Children's Developmental Services Agencies (CDSAs) across North Carolina work with local service providers to help families help their children succeed. The Eligibility Specialist I position to sit within the CDSA's Intake Team and acts as the first contact for families as they are presented with their options through to proceed through our enrollment process..

Position Summary

The Case Coordinator is responsible for providing professional level case management or case coordination services for our infant -toddler program. CDSA is Mecklenburg County’s local agency for Early Intervention in our community. CDSA supports families to help children birth to age 3 who have developmental delays or who are at risk for problems with their development to grow and learn to the best of their potential. This position, under general supervision, will participate in treatment planning and the creation and implementation of a person-centered plan.

Essential Functions

• Review cases and provide supporting documentation regarding clients receiving financial assistance
• Interview and screen potential clients; review mental health and/or substance abuse history; conduct case consultations with applicable individuals; coordinate discharge planning
• Evaluate consumers immediate circumstances, including environmental situations, availability of services/support and develop service plans
• Prepare a variety of reports and documents related to client services, progress, and/or other related consumer issues and ensure all documentation adheres to State policies and procedures
• Foster inter-agency collaborations and research additional services or programs available to clients
• Coordinate new referrals and eligibility evaluations for children aged birth to three for the NC Infant-Toddler Program
• Develop Individualized Family Service Plans with families to address concerns, needs and priorities
• Arrange, link and integrate services with families to meet child and family needs
• Maintain compliance with procedural safeguards including client confidentiality and parental rights
• Enter and maintain progress notes and clinical services in computerized chart and conduct chart reviews
• Monitor client(s) progress on a regular basis via home/community visits, or phone contacts
• Assist clients in resolving concerns related to community resources, issues involving treatment or rehabilitation, and various living problems in home, work, or social environments; provides support as consumer copes with negative consequences of specific mental health issues
• May be required to staff shelters in the event of a disaster

Minimum Qualifications

Experience: Minimum of two years in an applied setting (DD, MH, Early Childhood) and/or substance use, mental health, developmental disabilities or other health conditions.

Education: Bachelor's degree in a human services related field

Combination of relevant education and relevant experience accepted?: Yes

Licenses and Certifications

• May require possession of, or eligibility for the NC Infant and Toddler Specialist Credential
• Requires a valid North Carolina or South Carolina Driver's License
• Requires County Driving Privileges
• Annual Motor Vehicle Record (MVR) check required

Preferred Qualifications

• Spanish speaking preferred

Knowledge, Skills and Abilities

Knowledge of

• Typical and atypical child development
• Common early intervention strategies
• Testing procedures and materials, how to administer them, and how to score and interpret the results
• Typical effect/consequences of common diagnoses
• Multidisciplinary approach to child assessment and treatment
• How to integrate child and family needs into family service plan
• Culturally relevant services in consumer’s home environment and in a wide variety of settings
• Applicable local, state and federal policies, procedures and mandates
• Developmental, behavioral health and health issues

Skills

• Providing customer service
• Coordinating professional and support services in various programs
• Developing service plans
• Using a computer and related software applications
• Applying and interpreting applicable laws, rules, regulations, policies, and procedures
• Preparing a variety of reports and documentation
• Assessing consumer needs, concerns, priorities and progress

Abilities

• Building Trust: Interacting with others in a way that instills confidence in one’s intentions and those of the organization
• Care Management: Having the knowledge and skills to link, coordinate, and monitor supports and services
• Collaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationships
• Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message
• Engagement Readiness: Demonstrating a willingness to commit to one's work and to invest one's time, talent, and best efforts in accomplishing organizational goals
• Managing Work: Effectively managing one's time and resources to ensure that work is completed efficiently
• Planning and Organizing: Establishing courses of action for self and others to ensure that work is completed efficiently
• Safety Intervention: Having knowledge of conditions that affect patient, self, and/or employee safety under normal conditions and conditions that occur in crisis situations; skilled in identifying conditions that might cause health or safety hazards and takes action to remove such hazards; understands all aspects of providing a safe environment for patient, self, and/or others in crisis

Computer Skills

• Proficient in various computer applications including Microsoft Office Suite

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Disclaimer Statement

This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.