Cognizant Technology Solutions Corporation

Job Summary

As a Bot Developer in the CAI Development Squad your role is crucial in developing and optimizing chat and

voice bots to meet customer needs. Your responsibilities cover technical project development innovation

feature integration business contribution customer satisfaction team development and supporting

implementation projects. You will collaborate with an international team to drive the success and scalability

of our Conversational AI solutions.

Responsibilities

BOT Developer using Amazon Polly and Conversational AI Lex Google dialog flow GenAI Bot development Node.js or Python . With a focus on hybrid work model the candidate will collaborate with cross-functional teams to drive innovation in the Finance & Accounting and Property & Casualty Insurance domains. This role requires a blend of technical expertise and strategic thinking to enhance business processes and deliver impactful results. 3.Experience : 8to10yrs 4.Required Skills : Technical Skills : Amazon Lex Amazon Polly Domain Skills : 5.Nice to have skills : Domain Skills : 6.Technology : 7.Shift : Day 8.Responsibilities : Design develop train and optimize chat and voice bots to address customer needs. Implement new features including external application integrations Enhance Generative AI applications (e.g. FAQ and Knowledge Base Systems Copilot system text summarization language translation user profiling personalization). Drive the innovation pillar within the CAI Bot Development Center of Excellence. Train bot Natural Language Understanding (NLU) models and analyze bot performance. Assess project issues and provide use case counselling. Create and maintain comprehensive documentation and guidelines. Design and deliver training programs for team members and customers.

The Cognizant community:

We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Disclaimer:

Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.