SCOPE

Kempinski training aims to provide strategic focus by developing and implementing great trainers and great training tools.

The overall scope of a Hotel People Training Manager is to ensure that all employees receive the training necessary to perform their job according to Kempinski’s standards and brand promise.

OVERALL OBJECTIVE

The job of People Training Manager is executed satisfactorily when:

• All employees receive both Kempinski and locally required training.
• Each employee receives 2-4 hours of training per month.
• The training calendar and the business plan reflect Kempinski training guidelines and the internal training needs analysis.
• Every department has Departmental Trainer(s) and departmental policies and procedures.
• Leading Quality Assurance meets or exceeds the benchmark of 85%.
• Employee satisfaction level with training is at least 80%.
• Customer Satisfaction Survey results convey that at least 80% of guests are experiencing the Kempinski brand.
• Employee relationship and recognition programme(s) are in place.
• Annual Trainers’ Academy is attended.
• Kempinski training policies and procedures are complied with.

At Kempinski, Talent Development is a management responsibility and consequently an integral and important part of our Managers’ daily activities. The People Training Manager fulfils their role as a Talent Development Ambassador when:

• They actively support and implement Talent Development initiatives as a part of their daily activities.
• They identify Training talents in their department and throughout the hotel as per below definition* and actively support their career development.
• They support and initiate transfer, cross exposure and task force assignments for their team.
• They personally conduct TTTTs with their team on a regular basis and take personal interest for their talents’ development plans.
• They recruit and select potential talent according to current and future department, hotel and Kempinski’s needs including conducting interviews for positions in their department.
• A Hotel Talent is an employee, who has the ability to do the current job in their hotel and can be promoted to the next level. Mobility is what makes this person a Kempinski Talent.

Key Responsibilities

MAIN RESPONSIBILITIES

• Analyse training needs and training effectiveness.
• Plan, design and deliver training programmes.
• Devise a training marketing strategy.
• Establish and foster relationships and partnerships with external suppliers, training providers, legal and safety entities.
• Establish a training network.
• Coach and train managers and Departmental Trainers to improve departmental performance.
• Organise and supervise Kempinski DNA activities.
• Continuously seek and support new approaches, practices and processes to improve the efficiency of the training services offered.
• Train and develop Training team members.
• Identify potential training talent and propose Master Trainer candidates.
• In absence of a Training Coordinator, ensure that the responsibilities are fulfilled.
• Lead by example and promote Kempinski’s core values.
• Promote and implement Kempinski Corporate Training policies and procedures.
• Understand and strictly adhere to the rules & regulations established in the employee handbook and to the hotel’s policies on fire, hygiene, health & safety.

Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

Skills, Knowledge and Expertise

EXPERIENCE: To fill the position, one of the following is required:

• A minimum of five (5) years of experience in the hospitality industry including at least one managerial position
• One (1) year in a similar position within a luxury brand
• Two (2) years in an Assistant Training Manager position within a luxury brand

LANGUAGE: Ability to work and communicate in a multinational environment:

• Local language – excellent oral and written skills (where applicable)
• English – excellent oral and written skills
• Additional language - beneficial

COMPETENCIES: To fill this position the candidate must have:

• Planning and organizational skills
• Verbal and written communication skills
• Customer service skills & Presentation skills
• Budgeting experience

TECHNICAL

COMPETENCIES: Computer literacy adapted to the field of training:

• Proficient in Microsoft Office
• Advanced PowerPoint skills
• Ability to design training programmes/instructional design

INDIVIDUAL

CHARACTERISTICS: To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:

• People Oriented
• Passionate for European luxury
• Entrepreneurial
• Self-confident
• Persuasive
• Lead by example
• Quality oriented
• Well-presented