Apex Systems

Job#: 2090754

Job Description:

SR. IT Support Technician

Brief Overview: The Technology Support Technician will manage technical resources and resolve on-site technical support requests at our Clients Charlotte site. This position will also work closely with the Clients IT Department personnel for guidance in addressing more complex network- and system-related problems.

Position Summary: This position serves as the primary contact to provide technical assistance to Clients corporate site in Charlotte. This includes maintenance of the end-user computing environment, such as installing, diagnosing, repairing, maintaining, and upgrading computer devices, networking equipment, and other associated technology resources to ensure optimal performance.

Minimum Educational Requirements: Associate degree or vocational/ technical degree in Information Technology with a minimum of 3 years of experience. Certificates pertaining to end-user computing support such as Microsoft, A+, Apple, Avixa-CTS, or others are desirable. Combinations of education and work experience will be considered.

Preferred Education: Bachelors of Information Technology

Skills and Responsibilities:

• Serves in a primary technical support role using a variety of contact methods, including; phone, web conferencing, live chat, walk-ins, and on-site assistance
• Maintains a working knowledge of current and changing processes within technology, including the internal IT Knowledge Base, to provide effective first-call resolution and tracks incidents or service requests within the IT Service Management ticketing system
• Provides PC and Mac hardware and software support for on-site technology used in faculty, staff, lab, and workroom environments. Devices may include; computers, laptops, tablets, phones, and other networked equipment
• Manages and supports on-site network printers and multifunction devices
• Collaborates on or escalates complex problems for resolution with other IT teams.
• Provides remote or on-site troubleshooting of networking equipment in concert with Networking staff. This work may include replacement and configuration of on-site network equipment, such as access points, routers, or switches, with guidance from IT Networking staff
• Coordinates with IT leadership on asset management of on-site resources including inventory tracking, vendor repairs, procurement, and/or lifecycle upgrades of supported technology equipment
• Ability to perform basic network troubleshooting and internet connectivity
• Troubleshoots basic audiovisual issues and escalates complex problems through the IT ticketing system
• Participates in regular check-in meetings with IT teams to discuss technical concerns and any changes to be implemented for the campus

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystems.com or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.