Great American Insurance Group

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.

Job Description

P&C IT Services provides professional services to help our business units and corporate functions use technology to create, manage, and optimize information and business processes. IT Services can include a wide range of activities such as: software development, data management, Cloud services, IT security, network security, technical support, establishing and overseeing access rights, procuring and maintaining equipment or software, managing the infrastructure, and defining security procedures, The overall goal of IT Services is to provide technology solutions that increase efficiency, reduce costs, and give our company a competitive advantage over our competitors.

This individual will work a hybrid schedule out of the Cincinnati office.

This role will join the End User Delivery team that has end-to-end ownership for MS Endpoint Config Manager, Operating System Deployment, Application Packaging, System Patching for workstations and servers. The team’s goal is to provide a secure, compliant service for the enterprise. We accomplish this through service excellence based on ITIL guidelines, a strong customer relationship and a focus on technology excellence across all aspects of the service. The team is continually introducing new technologies, supporting remote and centralized infrastructure and collaborating with other business IT teams. This role requires the ability to work effectively in a team-oriented environment, demonstrate strong technical expertise, communicate clearly across various audiences, and collaborate with internal IT teams and external third-party partners.

Responsibilities:

• Microsoft Endpoint Configuration Manager formerly (Microsoft System Center Configuration Manager –SCCM):
  • Administration of Microsoft Endpoint Configuration Manager
  • Application packaging and deployment management with Microsoft Endpoint Configuration Manager
  • Work Microsoft Endpoint Configuration Manager tickets
  • Provide Mac OS workstation support
  • Work within the Intune console to deliver device configuration and management for all devices
• General:
  • Ability to automate/script utilizing various languages including PowerShell, SQL, Visual Basic, VBScript, etc.
  • Troubleshoot issues with our internal customer for MECM, software deployments and Mac devices
  • Assist with patch deployments to laptops and servers
  • Collaborates with other technical staff to resolve problems with Software / Infrastructure systems
  • Create technical environment documentation
  • Performs other duties as assigned
  • Participate in after-hours support and in an on-call rotation

Qualifications:

Education:

• Bachelor's degree in information technology or equivalent experience
• Experience with Microsoft Endpoint Configuration Manager and/or Intune

Skills:

• Knowledge in the Administration of Microsoft Endpoint Configuration Manager including tools, processes, and patching
  • Experience deploying applications using Endpoint manager
  • Experience in report creation using Endpoint manager and SQL
  • Experience deploying and configuring Endpoint manager clients
  • Experience configuring Endpoint manager operating system deployment task sequences (or equivalent experience with MDT/WDS)
• Knowledgeable with Active Directory
• Knowledge of Intune administration (Windows, Mac as well as Mobile devices)
• Knowledge of Mac OS and Management of the devices using Intune
• Knowledge in building Operating System Deployments (OSD) for workstations
• Administrative scripting e.g. PowerShell, SQL, Visual Basic, VBScript, etc.
• Knowledge of SQL for reporting purposes.
• Ability to work tickets and knowledge of ServiceNow
• Excellent Customer Service skills
• Detailed oriented and be able to document procedures
• Good communication skills
• Ability to collaborate with others
• Self-motivated team player who excels in a collaborative environment
• Good organization skills
• Ability to perform in a challenging but collaborative work environment with individuals from across the organization
• Knowledge of Windows Administration
• Demonstrated ability to work in a high volume, fast paced environment with many deadlines and competing priorities
• Requires exceptional analytical and problem-solving skills, and the individual must possess a structured, methodical approach to systems administration
• Ability to work with other teams and vendors to troubleshoot and triage issues
• Ability to operate independently within complex technical environments, exercising sound judgment and initiative to identify, troubleshoot, and resolve issues

Business Unit:

Property & Casualty IT Services

Benefits:

Compensation varies by role, position level, and location. Individual pay is influenced by skills, education, training, certifications, experience, and the role's scope and complexity, along with business needs.

We offer a competitive Total Rewards package, including medical, dental, and vision plans starting on day one, PTO, paid holidays, commuter benefits, an employee stock purchase plan, education reimbursement, paid parental leave/adoption assistance, and a 401(k) plan with company match. These benefits are available to eligible full-time and part-time employees.

Your recruiter can provide more details about our total rewards and specific compensation ranges during the hiring process.