Foundever

Come and work with us.

Are you Russian native or fluent with strong communication skills?

Looking to make your career abroad in a multicultural environment?

So we have the perfect opportunity for you!

Our client is a leading platform for online shopping and global trade.

As an advisor, your daily responsibilities will include:

• Respond efficiently and effectively to all customers’ enquiries within given timescales
• Develop and maintain a full technical knowledge of the client’s products and services
• Deal with all correspondence as requested/required
• Accurately log all calls and in line with procedures
• Responsibly maintain and update all job-related administrative forms
• Be able to recognize when a problem/query should be transferred to another department or a more senior member of staff

To succeed in the role, you will need to have:

• Native or proficient level of Russian (C2)
• Intermediate level of English (at least B2)
• Excellent listening and written/oral communication skills
• Knowledge of and experience with measuring and improving customer satisfaction and loyalty across broad functional areas and diverse geographies
• A motivated and enthusiastic personality
• Self-organized, planning and prioritization skills
• Dependable, reliable and able to perform duties with minimum supervision
• Ability to interact positively with peers and supervisors
• Patience, empathy, and a unique ability to manage stress
• Ability to work under pressure and adapt quickly to adverse situations
• Technical aptitude and the ability to pick up new technology quickly
• Familiarity with ticketing systems
• Experience with policy work, or help resource project management
• Able to follow guidelines and instructions
• Ability to think outside the box
• Must hold Serbian citizenship or valid work permit for Serbia
• Be a local candidate or willing to relocate to Belgrade, Serbia

Benefits.

• Competitive wages
• Paid professional training
• Employee discounts
• Growth opportunities through various development programs
• Fun and engaging company-wide initiatives, including our EverBetter wellness program
• Job stability
• Life-long skills and experience
• Excellent work culture

Go further with Foundever®

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

Apply today!