The Quality Manager is responsible for supporting the design and implementation of evidence based clinical processes with high reliability throughout USC Arcadia Hospital. The Manager oversees the Department's use of clinical databases and Healthcare analytics to provide data support for clinical improvement initiatives and is responsible for managing departmental requests for clinical data. The Manager coordinates the Department's resources to ensure meaningful, reliable information is collected, analyzed and reported in a manner that provides transparency in key metric performance and clarity in identifying improvement opportunities. This position supports operational management oversight for data collection and for the internal and external reporting of internal and external quality metrics, including pay for performance initiatives and can champion high reliability concepts to achieve strategic goals. This position is responsible for the oversight and management of data coordinators and analyzes, peer review staff, and infection control.
Minimum Education:
Bachelor’s Degree Degree in nursing or a related field
Additional Education Requirements
OR equivalent experience in a related field (phys assistance, pre-med, etc).
Minimum Experience:
5 years Five years of demonstrated experience in quality/process improvement and data management.
3 years Three years experience overseeing process improvement, preferably in a similar role.
Minimum Skills:
Effective written/verbal communications and capacity to communicate data results and analytics in requested formats.
Prior experience in data systems management and using data to drive improvement.
Advanced analytical skills for the evaluation of systems and changes to prepare reports and analyses.
Advanced interpersonal skills with staff, leaders, physicians and patients to build effective relationships and explore complex situations with various personnel when evaluating workflows, policies and procedures, and systems.
Ability to learn systems in depth. Ability to lead project teams to goal attainment/sustainability.
Ability to design, conduct, interpret, and present quantitative/qualitative analyses.
Proficiency in Microsoft Office Suite, statistical data analysis software and hospital data management systems required.
Required Certifications:
Registered Nurse - RN (CA Board of Registered Nursing) Current California Registered Nurse license
Preferred Education:
Master’s degree
Preferred Experience:
Healthcare Experience
Prior experience in applying Lead leader skills and streamlining complex work processes, as demonstrated by successful project goal achievement and sustainment of multiple projects in a healthcare organization.
Preferred Certifications:
Lean Six Sigma Accredited certification in Lean Healthcare or Six Sigma Black Belt CPHQ
Certified associate in Project Management
USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.
We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law.
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