Wipro

Job Title: Desktop Support Lead

Req Id: 96953

City: Jefferson City

State/Province: Missouri

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Job Description

Job Description:

As a Technical Lead - L1 in the Desktop Support Lead capacity you will play a critical role in supporting and enhancing our IT infrastructure environment. Your primary responsibilities will include providing expert technical assistance to the Infrastructure team, monitoring ongoing projects to ensure timely progress, and maintaining comprehensive and up-to-date documentation.

You will be responsible for enforcing adherence to established processes and procedures within the team, ensuring operational consistency and quality standards are met. Additionally, you will contribute hands-on technical support to infrastructure workloads, leveraging your skills in Windows 11, Active Directory, and Microsoft 365 environments.

Your role also involves collaborating with external vendors to resolve issues efficiently, optimizing infrastructure processes through automation and scripting where applicable, and performing other duties as assigned to support operational excellence.

Key Responsibilities:

• Provide escalation support and technical guidance to infrastructure and desktop support teams.
• Monitor and track project progress, facilitating communication and issue resolution.
• Manage and update technical documentation, ensuring accuracy and accessibility for team members.
• Implement and reinforce process compliance and quality assurance measures within the team.
• Engage in hands-on troubleshooting and resolution of infrastructure-related incidents and requests.
• Drive continuous improvement initiatives, including automation to enhance efficiency.

Required Skills and Experience:

• Extensive experience with Windows operating systems, particularly Windows 11, and familiarity with workstation hardware and desktop applications.
• Strong proficiency in Active Directory management and Microsoft 365 suite administration.
• Proven track record of troubleshooting complex issues within infrastructure environments.
• Demonstrated ability to work effectively with external vendors and manage third-party relationships.
• Experience with scripting and automation techniques is highly desirable.
• Excellent documentation and communication skills to maintain clear and effective knowledge sharing.

This position requires a candidate with a proactive mindset, passion for technology, and strong leadership qualities to foster collaboration and drive infrastructure excellence.

Mandatory Skills: Infrastructure Support(Smart Ops) .

Experience: 5-8 Years .

Expected annual pay for this role ranges from $65,000 to $75,000 . Based on the position, the role is also eligible for Wipro’s standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.