TeKnowledge

Overview

We're seeking a Senior L2 Infrastructure Engineer to provide advanced technical support for infrastructure-related incidents and service requests. This role ensures the stability, performance, and security of core IT systems while acting as a bridge between L1 support and engineering teams. The ideal candidate brings strong troubleshooting expertise, hands-on experience with infrastructure technologies, and the ability to thrive in fast-paced, regulated environments.

At TeKnowledge, your work makes an impact from day one. We partner with organizations to deliver AI-First Expert Technology Services that drive meaningful impact in AI, Customer Experience, and Cybersecurity. We turn complexity into clarity and potential into progress—in a place where people lead and tech empowers.

You’ll be part of a diverse and inclusive team where trust, teamwork, and shared success fuel everything we do. We push boundaries, using advanced technologies to solve complex challenges for clients around the world.

Here, your work drives real change, and your ideas help shape the future of technology. We invest in you with top-tier training, mentorship, and career development—ensuring you stay ahead in an ever-evolving world.

Why You’ll Enjoy It Here:

• Be Part of Something Big – A growing company where your contributions matter.
• Make an Immediate Impact – Support groundbreaking technologies with real-world results.
• Work on Cutting-Edge Tech – AI, cybersecurity, and next-gen digital solutions.
• Thrive in an Inclusive Team – A culture built on trust, collaboration, and respect.
• We Care – Integrity, empathy, and purpose guide every decision.

We’re looking for innovators, problem-solvers, and experts ready to drive change and grow with us.

We Are TeKnowledge. Where People Lead and Tech Empowers.

Responsibilities

Incident & Problem Management

• Respond to and resolve escalated infrastructure issues from L1 support.
• Perform root cause analysis and implement long-term solutions.
• Collaborate with L3 engineers and vendors for complex issue resolution.

Infrastructure Operations

• Monitor and maintain servers, storage, network devices, and cloud (Azure) infrastructure.
• Perform routine maintenance, patching, and upgrades across systems.
• Support backup, disaster recovery, and business continuity operations.
• Develop and execute daily maintenance scripts for preventive monitoring and reporting.

Automation & Scripting

• Create and maintain scripts (PowerShell, Bash, Python) to automate operational tasks.
• Support deployment and configuration of infrastructure using Infrastructure-as-Code (IaC) tools such as Ansible or Terraform.

Documentation & Compliance

• Maintain accurate documentation of systems, configurations, and procedures.
• Ensure compliance with internal policies and external frameworks (ISO 27001, PCI-DSS).
• Participate in audits and provide technical evidence as required.

Collaboration & Mentorship

• Partner with application support, DevOps, and security teams to ensure smooth operations.
• Mentor junior engineers and promote knowledge sharing within the team.
• Contribute to change management and release planning processes.

Qualifications

Education & Certifications

• 4-year degree in Information Science, Information Technology, Computer Science, Engineering, or related field.
• ITIL Certification (Foundation or Expert v3 / Managing Professional / Master preferred).
• Microsoft Certified: Azure Administrator Associate.
• Oracle Certified Professional – Oracle Linux or Oracle Cloud Infrastructure Architect.
• Red Hat Certified Engineer (RHCE).
• VMware Certified Professional – Data Center Virtualization (VCP-DCV).
• Certified Kubernetes Administrator (CKA) (for RKE pods).

Experience & Skills

• 4+ years of experience in IT infrastructure support or systems administration.
• Strong knowledge of Windows/Linux servers, virtualization (VMware, Hyper-V), and networking.
• Hands-on experience with cloud platforms (Azure, AWS, GCP) and hybrid environments.
• Skilled with monitoring tools (Nagios, Zabbix, SolarWinds) and ticketing systems (ServiceNow, Jira).
• Familiarity with FinTech or banking compliance standards is highly desirable.
• Strong analytical and problem-solving skills, with a process-driven mindset.
• Excellent communication and stakeholder management skills.
• Proven ability to work in fast-paced, high-compliance environments.
• Multi-country or Pan-African experience is advantageous.