Capital One

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire

Senior Software Engineer - Amazon Connect

About this role

We’re seeking a Senior Software Engineer to join the UK Connect engineering team based in Nottingham. This role is ideal for someone from an engineering background that is looking for a great opportunity to be part of a team where their work directly impacts 1000s of people every day. You will have the opportunity to influence and shape the standards that the team operates to, while also mentoring other engineers on the team as they broaden their skillset into AWS and software development.

The UK Connect team supports Capital One’s UK Contact Centre operation run using Amazon Connect on Amazon Web Services (AWS). This team sits at a fantastic intersection between enabling a busy and thriving contact centre across voice and chat channels, while delivering on its own platform roadmap, and ensuring we maintain a secure and stable service.

The team currently consists of engineers, a Product Manager, a Software Engineering Manager and Application Architect. This team sits within the wider Business Platforms department that looks after other mission critical applications. There will be excellent opportunities for you to work across teams to ensure we stay aligned and deliver great outcomes for our customers.

What you’ll do

• Be part of an engineering team responsible for building, running and owning the UK Amazon Connect Contact Centre platform.
• Build, test and own your software engineering and Amazon Connect deployments from start to finish.
• Innovate within your team and contribute to your technical domain.
• Deliver key outcomes for the business from inception through to design and hands-on delivery, in collaboration with your team and wider engineering stakeholders.
• Estimate, scope and plan your work within an agile environment.
• Work closely with your AWS account team to ensure our solutions match target architecture patterns, are scalable to meet our demands and are cost effective.
• Be on hand to activity manage and participate in proactive incident management from an engineering perspective. There is also a chance to join the 24/7 on-call rota, which includes extra pay.

What we’re looking for

We know that this list may look comprehensive, but please consider an application even if you don’t meet all of these requirements.

• Production grade experience of software engineering and knowledge of the software development lifecycle. Ideally, this will be in Node/Javascript or Go.
• Familiar and comfortable working in an environment of test driven development and baking quality into the fabric of everything you do.
• A willingness and eagerness to learn more about Contact Centre operations and what a good digital self service platform looks like.
• Knowledge of using monitoring & logging tools to troubleshoot problems in a distributed network of systems.
• Excellent understanding of infrastructure as code and CI/CD pipeline management via Jenkins.
• Development experience within an AWS cloud environment. In particular any knowledge of running in a serverless ecosystem with AWS Lambda, API Gateway and DynamoDB.
• Strong experience in back-end architectural and design patterns.
• Effectively communicate and partner across engineering teams to share solutions and reduce waste.
• Extensive knowledge to successfully identify, troubleshoot and pre-empt operational issues.
• Proactive approach to problem determination, identifying areas for improvement and system bottlenecks.
• Strong communication skills with proven ability to challenge and motivate technical teams.

Where and how you'll work

This is a permanent position based in our Nottingham office.

We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays.

What you should know about how we recruit

We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.

We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few:

• REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies
• OutFront – to provide LGBTQ+ support for all associates
• Mind Your Mind – signposting support and promoting positive mental wellbeing for all
• Women in Tech – promoting an inclusive environment in tech
• EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry
• Enabled - focused on supporting associates with disabilities and neurodiversity

Capital One is committed to diversity in the workplace.

If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).