You will provide professional IT support with a high service level to the store as defined in the Service Level Agreements and will implement projects and deployments within the country when required:
Lead or support on-site project implementation/deployment efforts with regard to implementation of new Digital products, lifecycle refresh of hardware solutions;
Coordinate and manage local vendors and local contact points to global vendors regarding support, upgrades, bug reporting, change requests, etc. when needed.
Provide 2nd level hardware and software support for end users;
Manage the lifecycle of all IT assets within the defined region including maintaining an accurate inventory, maintaining fixed-asset accounting register, preparing budget input, procurement of new hardware and software and implementation and configuration of new assets;
Provide hands-on basic technical training for onsite support staff and of new hires, including setting up and introducing technical equipment (e.g. laptops);
Provide input on what digital equipment/products might be in risk of downtime and suggest solutions to ensure the business continuity plan is secured and in place for all critical equipment/products.
Who you are
You have previous experience as a Technical Support Specialist.
The capacity to deal with changing business needs and priorities that require adaptation as well as taking personal leadership and acting interdependently;
Strong interpersonal skills with the ability to build trustful relationships with stakeholders of different seniority levels across the organisation;
The passion to learn on the job and keeping competence up to date along with identifying and proposing improvements to IT processes and tools.
General knowledge of relevant technology standards, trends and innovations;
General knowledge of IT service management, processes and toolsets, procedures and guidelines;
Basic knowledge of accounting and finance concepts related to the procurement and lifecycle management of IT assets;
A reliable approach with which you put the end user and customer’s needs in focus.
WE CARE FOR PEOPLE
At IKEA we cultivate an inclusive work environment where everyone feels welcomed, accepted, respected, acknowledged for its uniqueness and where we work together in a supportive climate regardless age, gender, religion, sexual orientation, pregnancy and ability