Dir Regional Services - (250402)
Kforce is one of the premier leaders in the staffing industry, where Great People = Great ResultsSM. For over 50 years we’ve thrived on building relationships and making a positive impact in the lives of those we touch. We believe in acting with integrity, doing the right thing and giving back to our communities.
A professional staffing services firm, Kforce stands for KnowledgeForce®, describing our highly skilled professionals. Our flexible and direct hire staffing specialists engage over 23,000 highly skilled Technology and Finance & Accounting professionals annually, connecting them with more than 4,000 customers. Our national network of 60 offices, two national recruiting centers, and 2,000+ associates support our ability to meet the needs of customers of all sizes, including 70% of the Fortune 100.
Join the Kforce family and we will support you with expert training, innovative tools, an amazing culture, and a team of Great People that will cheer you on your road to success!
SUMMARY:
Under general direction, this position is responsible and accountable for managing and directing operations with a given office to achieve ongoing revenue growth, profitability and productivity in up to two service offerings.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Direct a team of Account Managers, Recruiters and other staff as appropriate in a specific office for (a) specific product(s).
- Responsible for office staffing, training and career development of team members.
- Prioritize accounts and job orders and ensure tasks completed.
- Promote cross functional utilization and proactive sharing of account information among Kforce clients under their control.
- Develop service and delivery plans in support of organizational strategies and objectives. Recommend improvement of strategies based on market research and competitor analyses. Oversee implementation of approved strategies and initiatives.
- Analyze operational and financial data; prepare forecasts and projections.
- Identify customer needs. Continuously be alert and responsive to changing customer business environment and needs. Communicate to account management team accordingly.
- Serves as the quality checkpoint associated with the service and delivery process.
- Provides ongoing performance feedback to each team member, both informally and through the formal performance evaluation process. Drives performance accountability for all team members.
SUPERVISORY RESPONSIBILITIES:
- Yes, manages the activities of direct reports.
Qualifications
KEY SUCCESS INDICATORS/ATTRIBUTES:
- Demonstrates a strong commitment to exceptional customer service and leadership among peers.
- Demonstrates strong commitment to a team environment.
- Demonstrates exceptional verbal and written communication skills.
- Demonstrates excellent interpersonal skills and exhibits confidence when interacting with others.
- Demonstrates strong problem solving, sound judgment, reasoning abilities and negotiation skills.
- Ability to influence and persuade to achieve desired outcomes.
- Demonstrates excellent time management and organizational skills.
- Proficient at handling difficult situations with professionalism and respect.
- Ability to develop an independent viewpoint and present a compelling business case to support recommendations.
- Exhibits strong drive for results and success; conveys a sense of urgency to achieve outcomes and exceed expectations; persists despite obstacles, setbacks and competing influences.
- Ability to develop and maintain relationships with key business partners by building personal credibility and solid trust.
- Ability to self-motivate and self-direct.
- Proficient personal computer skills with MS Office (Word, Excel, Power Point, Outlook).
- Commitment and adherence to Firm’s Core Values.
EDUCATION AND/OR EXPERIENCE:
- Bachelor’s degree and five years of related product/business experience preferably within the staffing industry. Three to five years of management experience required.
CERTIFICATES AND/OR LICENSES:
Kforce is an equal opportunity employer that has veterans and disabled affirmative action programs.
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