EXL

Role Overview:

The AVP – Compliance Project Coordinator will serve as the central leader coordinating compliance initiatives, regulatory projects, and control remediation efforts across the Life & Annuity TPA business. This includes regulatory change management, license tracking (both corporate and individual), and governance reporting to ensure compliance obligations are identified, tracked, and met in a timely manner. This role requires strong program management skills, regulatory knowledge, and stakeholder engagement, with the ability to partner across Operations, IT, Risk, Finance, HR, and Client Governance teams as well as a thorough understanding of the services EXL provides.

Key Responsibilities:

Compliance Program Execution

• Coordinate implementation of compliance and regulatory initiatives across business units.
• Track status of open compliance issues, regulatory findings, and audit recommendations. • Ensure remediation plans are documented, owned, and delivered on time. Regulatory Change Management
• Aggregate, monitor, and track new state and federal regulatory changes impacting Life & Annuity TPA operations (e.g., State DOI regulations, SEC/FINRA, AML/OFAC).
• Maintain a central regulatory change log and assign ownership for implementation. • Identify statutes and regulations which require escalation to Legal SME
• Partner with Risk & Compliance to perform impact assessments and gap analysis for each new regulation.
• Track implementation of process adjustments made in compliance with new laws. Licensing Oversight
• Maintain oversight of TPA corporate licenses across all states; ensure timely renewals, filings, and submissions.
• Track and monitor individual employee licenses (claims adjuster, producer, insurance examiner, etc.) to ensure compliance with state licensing and continuing education requirements.
• Partner with HR and Operations leadership to embed license tracking controls into onboarding and annual compliance certification processes. Project Coordination & Governance
• Develop project plans, timelines, and deliverables for compliance-related initiatives.
• Maintain centralized reporting dashboards for leadership, regulators, and clients.
• Support governance forums, compliance working groups, and leadership reviews. Regulatory & Client Oversight Support
• Partner with Risk & Compliance teams to ensure readiness for state DOI exams, regulatory requirements, AML/OFAC reviews, SOC1 audits, and client compliance reviews. • Maintain evidence repositories, issue logs, and audit support documentation.

Required Skills & Experience:

• Bachelor’s degree required; advanced degree or compliance certifications (CPCU, CRCM, CAMS, etc.) strongly preferred.
• 7–10 years of experience in insurance, TPA operations, compliance, or risk management.
• Strong knowledge of state TPA licensing, producer/adjuster licensing, NAIC Model Acts, AML/KYC obligations, and SOC1/SOC2 controls.
• Demonstrated success managing regulatory change programs and license tracking in a complex, multi-jurisdictional environment.
• Project management expertise (workplans, issue logs, tracking dashboards).
• Excellent communication skills with ability to present to regulators, client executives, and senior leadership.
• Experience with managing geographically diverse teams.

Key Competencies:

• Regulatory and compliance acumen with forward-looking mindset.
• Strong organizational and program management ability.
• Attention to detail with the ability to manage large regulatory/license datasets.
• Collaboration skills to engage across multi-geo teams (US, India, offshore hubs).
• Influence and leadership presence in governance forums.

The AVP Role will supervise the following resources AM - Regulatory Tracking (Philippines) Responsible for review and analysis of current and upcoming legislative and regulatory changes which may be applicable to EXL L&A Operations, including (but not limited to): ○ Intake/Logging of legislative/regulatory change ○ Research/Review with Business Unit to analyze impact on Operations ○ Logging, Mailing, and Tracking all Final Draft Responses • Coordinates with Business Unit and Client (when necessary) to ensure that all legislative and regulatory changes are handled in a timely manner • Responsible for providing periodic tracking and analysis to senior management identifying trends and best practices • Maintain accurate reporting and cascading of information to internal and external stakeholders • Participates in inter-departmental cross-functional projects as required • Responsible for escalation of legislative and regulatory changes review to Senior Legal, Compliance, and Operations leadership • Maintain accurate reporting and cascading of information to internal and external stakeholders • Update mandatory process trackers and files for compliance purposes • Serve as a content model expert and mentor to the team regarding best practices, problem resolution and critical thinking • Create a positive work environment by acknowledging team contributions, soliciting input, and offering personal assistance, when needed • Lead change efforts while managing transitions within a team • Business Degree is preferred, but not required, for applicant AM – Licensing (Philippines): • Responsible for review and approval of license renewals and periodic form filings completed by Legal and External Counsel • Maintenance of TPA Licensing Tracker, including periodic monitoring of all license status’ and escalation of past due renewals when necessary • Responsible for periodic audit of TPA License Repository to ensure it is up-to-date • Responsible for periodic maintenance and audit of Individual Employee License database • Responsible for providing quarterly requests for Line Compliance audits regarding licensing as needed. • Responsible for providing client communication support as needed for semi-annual data requests from Legal.

Pay Type

Salary

Hiring Min Rate

130,000 USD

Hiring Max Rate

140,000 USD