Overview
Job Title: Customer Service Representative – Thai Speaking (3 Months Contract)
Location: Singha Complex, Bangkok (Onsite)
Employment Type: 3-Month Contract
Start Date: Immediate / As soon as possible
Job Overview
We are seeking a Thai-speaking Customer Service Representative to join our team on a 3-month contract basis. This role is based onsite at Singha Complex, Bangkok and involves providing excellent support to customers via email, chat, and phone calls.
Qualifications
Requirements
- Native / fluent Thai language proficiency (spoken and written).
- Good communication skills in English (basic to intermediate level).
- Previous experience in customer service, call center, or related field is an advantage.
- Strong problem-solving skills and ability to multitask.
- Willingness to work onsite at Singha Complex, Bangkok.
- Able to start immediately and commit to a 3-month contract.
Responsibilities
Key Responsibilities
- Handle customer inquiries promptly and professionally through email, chat, and phone.
- Provide accurate information, resolve issues, and ensure customer satisfaction.
- Escalate complex cases to the appropriate department when necessary.
- Maintain proper records of customer interactions and transactions.
- Meet performance targets including response time, quality, and customer satisfaction.
- Uphold a positive and professional attitude when interacting with customers.
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