Telus International

We are seeking a highly skilled AI Developer with 5+ years of experience in building and integrating AI-powered solutions. The ideal candidate will have expertise in AI/ML development, automation workflows, and experience integrating copilots like Fuelix Copilot into enterprise or client applications. Familiarity with tools like Cursor and a client-centric development mindset is essential.

Key Responsibilities:

• Design and develop AI-driven solutions tailored to enterprise and client needs.
• Integrate AI copilots (e.g., Fuelix Copilot) into internal and external systems to enhance productivity and automation.
• Build intelligent workflows and automation pipelines that reduce manual effort.
• Collaborate with cross-functional teams including product owners, data engineers, and UI/UX teams to deliver AI features.
• Use Cursor or AI-enhanced IDEs to streamline development and increase delivery speed.
• Create and deploy machine learning models (classification, prediction, NLP, etc.) and monitor their performance in production.
• Develop and maintain RESTful APIs for AI model integration.
• Ensure data privacy, model accuracy, and responsible AI practices.

Additional Job Description

Primary Skills:

• AI/ML development using Python, TensorFlow, PyTorch, or scikit-learn.
• Hands-on experience with Fuelix Copilot or similar AI assistant tools.
• Expertise in automation platforms, intelligent agents, or RPA workflows.
• Experience with Cursor or other AI-enhanced developer productivity tools.
• Strong skills in NLP, text analytics, and semantic search models.
• REST API development and integration with AI models.
• Strong debugging and problem-solving abilities.

Secondary Skills (Good to Have):

Cloud experience with AWS SageMaker, Azure ML, or Google AI Platform.

• Exposure to DevOps practices (CI/CD, Docker, Kubernetes for model deployment).
• Familiarity with Power BI, Tableau, or other visualization tools.
• Knowledge of MLOps tools like MLflow, Kubeflow, or DataRobot.

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.