Credit Analyst
The Credit Analyst is responsible for processing/decisioning on credit applications and resolving credit-related issues through addressing incoming phone calls and emails from Lansing branch Associates and customers. Account maintenance is performed as needed to include sales change updates, address changes and account merge/close.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Review credit applications for accuracy.
- Pull credit reports, request supplier references, and gather needed information from Sales Associates to facilitate credit limit decisioning.
- Independently determine the appropriate credit limit for submitted applications and rechecks on existing customer accounts up to $50k approval level.
- Handle incoming phone calls and emails from Lansing Associates and Customers to accept payments and resolve credit-related issues. Involves decision-making on managing past due accounts, responding to billing questions, and reconciliation of accounting records with customers.
- Perform account set-up in an accurate manner.
- Responsible for account maintenance requested from Sales Associates and Customers.
- Other duties assigned.
Qualifications
- Ability to handle high transaction volume.
- Ability to manage multiple tasks and meet deadlines.
- Ability to work with a strong attention to detail.
- Strong problem solving/decision-making skills.
- Strong customer focus.
- Ability to work effectively in a team environment.
- Ability to reconcile accounting records.
- Communication Proficiency.
- Basic proficiency with Excel and Word.
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
This job operates in a professional, home office environment.
Physical Demands
This is largely a sedentary role, requiring use of typical office equipment such as a computer, phone, copier, check scanner, etc.
Position Type and Expected Hours of Work
This is a full-time position. Normal days and hours of work are Monday through Friday, 8 a.m. to 5 p.m., though as a salaried position overtime may occasionally be necessary.
Travel
Very limited travel is expected for this position for potential physical inventory or customer related events.
Required Education and Experience
- High school diploma.
- 2 years related experience.
- Bachelor's degree is a plus, but not required.
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