Job Description Summary

The Business Operations Specialist Early Carrier Talent will take on a multifaceted role ensuring both first class communication with Internal KSH, Customers, and Indirect Distribution partners, as well as internal processes such as opportunities execution; CRM base data entry, offers, tenders executional support and daily tasks directly related to Modality Manager.

Job Description

Essential Responsibilities

• Responsible for communication and coordination of external customers/Distribution partners and internal functional teams and coordination to accommodate Imaging business needs. This relates to ongoing customer requests and support activities for offers, tenders executional support
• Support Marketing teams to execute events, congresses across the Eastern Europe region
• Keep customer information up to date in systems SalesForce.com.
• As Commercial Operations Specialist you take a facilitating role in striving for a seamless operation, with satisfied customers and internal stakeholders as a result
• Provide support for timely resolution of customer invoicing disputes in coordination with functional teams
• Work within an international matrix environment, showing a flexible & proactive approach to increase and maintain the quality of service
• Contribution to team goals and KPI metrics
• Facilitate and expedite day to day tasks directly related to Modality Manager
• Role will be operated on-site

Qualifications/Requirements

• Minimum College degree in related field (engineering, management studies, logistics, economics, etc.),
• Experience working in a similar type of role in an Operations capacity
• Excellent verbal, written, and communication skills in English
• Negotiation skills/experience
• Ability to manage all aspects of customer service, customer satisfaction, and contractual commitments.

Desired Characteristics

• Excellent analytical and communication skills with the ability to communicate with employee and customers at all levels.
• Self-starter able to manage time and organize and prioritize workload.
• Self-motivated, willingness to take the initiative to identify opportunities for improvement and take actions to improve.
• Ability to develop and execute priorities and approaches to meet objectives.
• MS office excellence will be highly evaluated
• Results driven

Additional Information

Relocation Assistance Provided: No