DSM-Firmenich

Lead Specialist, Sales Planning

Shelton, CT

The Lead Specialist, Sales Planning is an order management expert responsible for leading the accurate and efficient processing of customer orders while ensuring exceptional customer service to external and internal teams. This role involves order verification, resolving complex discrepancies, and assisting in managing team operations to meet customer delivery requirements and maintain the highest possible customer scorecard ratings for OTIF (On-Time, In-Full). This position requires genuine, demonstrated technical ability with the candidate able to confidently and seamlessly navigate systems, platforms, and portals, leveraging technology daily to drive accuracy. The position also will require strong operational execution with supporting knowledge of EDI systems and SAP to facilitate process improvements and system coordination.

At i-Health, consumers and brands are at the heart of all we do. We are on a mission to unlock self-care for overlooked and unspoken health needs. As leaders in our respective categories of Microbiome (Culturelle® Probiotics, Lacteol® Postbiotics) and Women’s Health (AZO® intimate health and Estroven® menopause solutions), we strive to be the thought leaders and change makers, carrying the responsibility to shape the future of our categories and bring inspired, approachable science-backed solutions to our core audience of women and families. You are a builder, a storyteller, and a change-maker—ready to lead with ambition, act with agility, and deliver with excellence.

Key Responsibilities:

Order Management Operations (~70%)

• Customer Order Processing & Fulfillment
• Responsible for international and domestic customer order processing (EDI/Email) to ensure accuracy and timely delivery
• Accurately process and manage incoming orders from key retailers (Walmart, Target, Amazon, CVS, and others)
• Manage order verification processes including pricing, item quantities, out-of-stock situations, item codes, case pack requirements, and shipping details
• Ensure customer delivery requirements are met and maintain the highest possible customer scorecard rating for OTIF
• Customer Service & Relationship Management
• Resolve order discrepancies and issues through collaboration with customers and internal teams
• Inventory & Allocation Management
• Make critical decisions on inventory allocation during shortage situations

Systems & Process Improvement (30%)

• EDI & System Management
• Manage EDI order processing workflows and resolve technical issues
• Coordinate with IT teams on system enhancements and troubleshooting

We Bring:

• A competitive compensation package, with comprehensive health and welfare benefits
• A place to grow and develop
• A company that is purpose-led and performance-driven in a corporate culture that values people and planet
• The opportunity to work on growing brands and build on a strong foundation
• The chance to make improvements and make an impact on the business

You Bring:

• Completed Bachelor's Degree in related field of study
• Order Processing: 5+ years’ experience in order management, deductions, supply chain, or related operations role, including hands-on technical responsibility
• Retail Customer Management: Proven track record managing orders for major US retail chains: (Walmart, Target, Amazon, CVS, and others)
• Customer Service: Strong background in customer relationship management and issue resolution
• Multi-Priority Management: Demonstrated ability to handle multiple customer priorities simultaneously
• Team Leadership: 3+ years’ experience managing order processing or customer service teams
• SAP certification or advanced SAP knowledge preferred
• Experience in fast-paced, high-volume environment(s) preferred

About dsm-firmenich

At dsm-firmenich, we don’t just meet expectations – we go beyond them.

Join our global team powered by science, creativity, and a shared purpose: to bring progress to life.

From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions – every single day. Whether it’s fragrance that helps you focus, alternative meat that’s better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere.

And while you’re making a difference, we’ll make sure you’re growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They’re essential to our future.

Because real progress only happens when we go beyond, together.

Agency statement

We’re managing this search directly at dsm-firmenich. If you’re applying as an individual, we’d love to hear from you. We’re not accepting agency submissions or proposals involving fees or commissions for this role.