ByteDance

Responsibilities

Team Intro

The Real Estate and Facilities (RE&F) team, part of the Corporate Services department, was established in June 2015. As our company has grown, so has our global real estate footprint. We have developed a comprehensive management model covering the entire real estate lifecycle, including space planning, transaction management, project delivery, and facilities operations.

Responsibilities

Based in Malaysia, the role supports offices in Malaysia and other assigned APAC offices. The position calls for a dynamic professional who excels in fast-paced environments, exercises sound judgment, and demonstrates strong problem-solving abilities, while leading workplace and facilities operations.

• Lead facilities operations and the IFM outsourcing team across assigned Malaysia and APAC sites, ensuring safe, compliant, and efficient workplace environments.
• Deliver improvement projects, including office fit-outs, renovations, and relocations, from design to handover, with timely defect resolution.
• Oversee space planning, utilization, and seating allocations, conducting regular audits and maintaining accurate space inventory records.
• Manage vendor relationships, procurement processes, and IFM KPI/SLA performance, ensuring contractual compliance and driving continuous improvement.
• Control budgets and financial processes, including cost tracking, invoice processing, and expense allocation for designated cost centers.
• Monitor operations and compliance, prepare performance reports, analyze FM data, and implement improvements to enhance service delivery.
• Lead crisis and incident management, coordinate office events and maintenance programs, and support other regional FM activities as needed.

Qualifications

Minimum Qualifications:

• Bachelor’s degree in Project and Facilities Management, Real Estate, or a closely related discipline.
• At least 5 years’ experience in workplace and facilities management, ideally across multiple office locations.
• Proven ability to thrive in a fast-paced, dynamic environment and manage multiple priorities simultaneously.
• Willingness and ability to travel within the region to provide on-site facilities management support.
• Strong working knowledge of MEP (Mechanical, Electrical, and Plumbing) operations, systems, and maintenance best practices.
• Demonstrated expertise in outsourced FM delivery models and partner integration, with a track record of leading large, high-performing outsourcing teams.

Preferred Qualifications:

• Excellent verbal and written communication skills, with the ability to engage and influence stakeholders at all organizational levels.
• Highly proactive, self-motivated, and able to balance competing priorities while maintaining accuracy, attention to detail, and adherence to deadlines.
• Strong problem-solving skills, with experience managing diverse internal and external stakeholder relationships effectively.
• Sound critical thinking skills, with the confidence and authority to make informed, timely decisions.