BNP Paribas

Job Description – ISPL GBO OPC _ Mgr/AVP

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

About BNP Paribas Group:

BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporate and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind, and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, color, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

About Business line/Function:

Within the BNP Paribas India Solutions Pvt Ltd (“ISPL”) Organization, the OPC (Operational Permanent Control) correspondents for the Information Technology / Global Banking Operations, Global Market Ops, Client Engagement Ops/Functions/Financial Shared Services perimeters is under the management of the Head of Conduct & Controls and works in close relationship with the relevant Operational Entity (OE) teams.

Job Title:

Global Banking Operations Permanent Controller - ISPL GBO OPC (APAC, Europe & Middle East)

Date:

August 2025

Department:

ISPL Global Banking OPC

Location:

Mumbai

Business Line / Function:

ISPL Conduct & Control

Reports to:

(Direct)

Head - ISPL GBO OPC & Offshoring units

Grade:

(if applicable)

M / AVP

(Functional)

Number of Direct Reports:

2-3

Directorship / Registration:

NA

Position Purpose

Within the BNP Paribas India Solutions Pvt Ltd (“ISPL”) Organization, the OPC (Operational Permanent Control) correspondents for the Information Technology / Global Banking Operations, Global Market Ops, Client Engagement Ops/Functions/Financial Shared Services perimeters is under the management of the Head of Conduct & Controls and works in close relationship with the relevant Operational Entity (OE) teams.

Main responsibilities would involve implementing the operational risk management framework and monitoring the operational risk related to Global Banking Operations area such as Cash management, Trade Finance & Credit Operations activities. Analyze control results (Ops, OPC, LoD2, LoD3) and incidents to identify main operational risks and follow the associated mitigation/remediation actions (including recommendations).

Will also be responsible for the improvement of the overall internal control mechanisms to ensure compliance with regulatory requirements and BNPP Group standards related to GBO Operations.

Responsibilities

Direct Responsibilities

• Work closely with Global Banking Operations & Permanent Controllers to ensure that guidelines established centrally are adapted in APAC, Europe & Middle East.
• Core knowledge / Subject matter experts in any of the areas in Global Banking Operations such as Trade Finance, Cash Management, Credit Operations.
• Identify gaps in the control framework based on Inspection Generale missions, RISK ORM permanent control actions, open risk areas, TAC/NAC, Projects and Incidents. Subsequently review the control plans using a risk-based approach.
• Work closely with Central OPC teams to ensure that guidelines established centrally are adapted & cascaded to Operations. Identify existing & potential risk associated within operational processes and implement a strategic solution to mitigate the risk.
• Facilitate RCSA exercise & validation with Business owner.
• Define and regularly update the control plan based on the Central Control Library & according to the result of the risk assessment, regulations and other risk events (historical incidents, control results, external events, audit missions, etc.)
• Identify gaps in the control framework based on the external & internal missions, LOD2 permanent control actions, open risk areas, incidents. Subsequently review the control plans using a risk-based approach.

Risk Management:

• Ensure operational incidents are captured, classified, recorded & validated as defined in the group procedure.
• Perform Control Testing as defined in the control plan and validate the action plan.
• Review newly migrated processes & provide feedback to have effective control framework.
• Contribute towards IG missions & other audits as and when the need arises. Also ensuring timely follow ups for any open recommendation/PCAs.
• Work closely with Operations, ORM & other stakeholders on topics such as Risk identification, Control framework, Incident Management, Action Plan etc.

Governance:

• Lead / Participate in the various Governance forums to ensure clear reporting of control results, incidents, key risks, etc.
• Liaise with the Onshore / Local OPCs and contribute towards risk awareness.
• Ensure respect of BNPP standards/code of conduct.
• Stakeholder management in APAC, Europe & Middle East

Contributing Responsibilities

Regulations, Procedures and Code of Conduct

• Ensure that Group procedures requirements are implemented locally, complemented with local specificities (regulations, tools organizations etc)
• Ensure that the procedures designed by the businesses and functions are identified, updated, properly stored and communicated to the relevant stakeholders within the OE
• Ensure respect of the BNPP standards of Code of Conduct
• Pro-actively monitor the regulations changes to ensure cascading in Ops teams. Monitor the implementation of global/local regulations and internal policies by Ops teams. Ensure compliance with global and regional policies, especially Compliance and IT Security
• Working knowledge of Compliance, US-Sanctions, Anti-Money Laundering & Boycott, ABC & Terrorist Financing.

Technical & Behavioral Competencies

• Effective communication & presentation skills.
• Fair understanding about operational risks.
• Problem-solving skills
• Flexible & dynamic in nature and able to turn around work quickly.
• Good analytical skills and control mindset.

Additional relevant competencies:

• RCSA
• Understanding of offshoring processes and strategies, SLA management.
• Experience in Operational Risk Management through previous roles/experience in 1/2/3 LOD (Lines of Defense) or experience in internal/external audit,
• Ability to work with cross functional and cross jurisdictional stakeholders.

Specific Qualifications (if required)

CA, or MBA or Postgraduate with Banking or Risk management experience

• Should have prior experience on Trade Finance, Cash management and Credit Operations.
• Certifications in any of the following areas e.g.: CDCS, CITF, CSDG, CAMS, CFE, CGSS, CTP, CERTICM will be an added advantage.
• Hold good knowledge around AML, Sanctions & Financial Security, Swift payments / Cross border remittances & Domestic payments, NACH, TAX payments, NEFT, RTGS, IMPS, Cash operations & Credit Operations.

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Decision Making

Communication skills - oral & written

Organizational skills

Ability to collaborate / Teamwork

Transversal Skills: (Please select up to 5 skills)

Analytical Ability

Ability to manage a project

Ability to develop and adapt a process

Ability to set up relevant performance indicators

Ability to manage / facilitate a meeting, seminar, committee, training…

Education Level:

Master Degree or equivalent

Experience Level

At least 12 years

Other/Specific Qualifications (if required)

MS Office expertise is a pre-requisite

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