Fairfield Inn & Suites Chicago O'Hare

$22.00/hour

Join Our Team as a Front Desk Supervisor

About Us:

As the Front Desk Supervisor, you will support our hotel in providing exceptional service to our guests. Your role will involve ensuring every guest feels welcomed and valued during their stay and lead a team to follow that same standard of service excellence.

KEY SKILLS/RESPONSIBILITIES

• Guest Interaction: Greet guests with a friendly and helpful attitude, making sure check-ins and check-outs are smooth and pleasant experiences. Obtain all necessary information when taking reservations and monitor VIP and special guest requests.
• Operational Oversight: Track logs and reports to ensure all processes are follwed. Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
• Financial Responsibilities: tay informed about rates, packages, and promotions, and help maximize room revenue.
• Team Leadership: Foster good communication and teamwork among staff members, assist in training new associates.
• Problem Solving: Address guest concerns effectively and handle workplace issues efficiently and proactively.
• Compliance and Standards: Lead by example and follow all standards and regulations to encourage safe and efficient hotel operations.
• Technical Skills: Enter, track, and report information in the brand systems.

EDUCATION & EXPERIENCE

• At least 2 to 3 years of progressive experience in a hotel or related field required.
• High School diploma or equivalent required; college coursework in a related field helpful.
• Previous supervisory experience preferred.
• Must have a valid driver’s license.
• Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:

Welcome to the beauty of simplicity at the Fairfield Inn & Suites Chicago O'Hare. Our hotel in Des Plaines, IL is within walking distance to Allstate Arena and Fountain Blue Banquets & Conference Center, and minutes away from Donald E. Stephens Convention Center. We offer everything you need to streamline your stay, with modern hotel rooms with plush Marriott bedding, ergonomic workspaces, and free Wi-Fi. Maintain your workout routine with access to our indoor pool and 24-hour fitness center. Satisfy your cravings anytime at our 24/7 Market, refuel with our free breakfast served daily, and wind down the day on-site at Terminal Six Bar for drinks and light bar food. You can also try top restaurants and shopping nearby at Fashion Outlets of Chicago. Our free shuttle service to O'Hare Airport also makes our dynamic venue an excellent choice for your next small-scale formal meeting. No matter what brings you to town, make your stay unforgettable at the Fairfield Inn & Suites Chicago O'Hare. Our goal is to make every guest feel at home. What sets us apart is our team-oriented culture—we think as we, not I. We collaborate, support each other, and hold daily Stand-up Meetings to celebrate wins, recognize employees, and discuss ways to continuously improve our service. Our shared commitment is to create unforgettable experiences for our guests. As part of a company managing over 800 hotels worldwide, we take pride in our diverse workforce and people-first approach to business. Our employees enjoy fantastic benefits, including hotel discounts, discount programs, online training courses, management apprentice programs, leadership development opportunities, and much more. So, if you're looking for a place where you can grow, succeed, and belong, come join us!

Application deadline for Colorado positions: