Hiring Department
MU Housing provides world-class housing experiences that engage students within an innovative and educational environment that supports best on-campus housing practices and promotes student success.
Job Description
Summary
MU Housing’s Administrative Operations office serves as the primary point of contact for students, families and other campus departments. The Office Support Assistant IV responds to questions and concerns from these constituents and manages various resident processes, such as room moves and summer housing.
Essential Functions
- Manage the room move request process, including, but not limited to, communication and problem-solving with residents and MU Housing staff.
- Maintain understanding and working knowledge of department processes/procedures to provide the best residential experience for residents.
- Manage the summer housing process, including, but not limited to, applications, contracts, assignments, room moves and other tasks related to summer residents.
- Serve as a primary liaison for the department with a variety of University departments, including Cashiers, Admissions, Financial Aid, Registration, the International Center and other administrative departments.
- Collaborate with other MU Housing staff members to achieve optimal residence hall occupancy levels and satisfaction for residents.
- Manage residence hall capacity and occupancy data. Generate and summarize reports based on occupancy data.
- Greet guests, respond to questions and concerns received over the phone or email and/or route to the appropriate staff member/department.
- Understand and infer urgency, and use an appropriate tone when communicating.
- Attend and participate in all staff meetings, training sessions, recruitment and assignment activities.
- As with all positions, involvement with other duties and responsibilities is expected in order to serve the customer and maintain our departmental and Student Affairs mission.
Shift
8 a.m. to 5 p.m. Monday through Friday, 40 hours per week
This position may require evening and weekend hours supporting activities and programs within the department. Occasionally division and campus projects may require additional hours outside of your normal schedule.
Minimum Qualifications
High school diploma or equivalent and at least 5 years of experience from which comparable knowledge and skills can be acquired is necessary.
Preferred Qualifications
- 4 years of progressively responsible office experience
- Strong customer service skills
- Interpersonal communication skills
- Ability to understand complex systems and to perform multiple tasks using multiple procedures at the same time
- Outstanding collaboration as a member of a team
- Positive attitude
- Ability to type proficiently
- Competency to utilize computer-based office software and web-based applications, including Excel
- Strong work ethic
- Personal integrity
- Commitment to the mission and values of the University of Missouri
Anticipated Hiring Range
Range: $14.80 – $20.00 per hour, paid on a bi-weekly basis.
GGS/PAT Level: GGS 006
University Title: Office Support Assistant IV
Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.
Application Materials
Submit a completed application, cover letter, contact info for three (3) references (including current supervisor, if applicable) and résumé.
Benefit Eligibility
This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.
Equal Employment Opportunity
The University of Missouri is an Equal Opportunity Employer.
To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.
Read Full Description