Crate & Barrel

Overview

We inspire purpose-filled living that brings beauty and quality to the modern home. Together, we achieve. Associates across our buiness drive results, innovate, and inspire. Drawn together by our shared values and passion for our customers and our brands, we deliver home furnishings that are expertly designed, responsibly sourced, and bring timeless style and function to people’s homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is over 60 years in the making—and our story is still unfolding.

We’re here for it. We think you should be too. We’re looking for a driven professional with an inclusive mindset to join our team as a Home Delivery Customer Service Associate.

At our Distribution Centers, we begin to instill that feeling with every package we carefully ship to our customers' homes and into our award-winning stores. As part of the team here, you'll ensure every product we sell online or in-stores is delivered on time and with quality, ensuring our customers are amazed and delighted with their selection.

A day in the life as a Home Delivery Customer Service Associate...

• Interact with the stores and Distribution Centers to provide accurate order processing and service levels for the distribution of merchandise.
• Act as a liaison between stores and service providers to be responsive to customer needs and requests
• Develop and maintain a relationship with stores and customer service managers, and participate in store CS meetings
• Provide periodic audits and cycle counts to ensure inventory accuracy
• Review and publish reports for invoicing, auditing, claims/chargebacks, and metrics reporting

What you'll bring to the table...

• High School diploma/GED or equivalent
• Proven proficiency in English language skills
• Bilingual in Spanish a plus

We’d love to hear from you if you have…

• Word, Excel, Outlook knowledge
• Basic math knowledge