NTT Group

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

NTT Ltd. is a leading global technology services company. Working with organizations around the world, we achieve business outcomes through intelligent technology solutions. For us, intelligent means data driven, connected, digital and secure.

As a global ICT provider, we employ more than 40,000 people in a diverse and dynamic workplace that spans 57 countries, trading in 73 countries and delivering services in over 200 countries and regions. Together we enable the connected future.

Key skills and abilities include: coaching, influencing, facilitation, presentation, communication, process development, analysis, and problem-solving.

About the Role

This resource is responsible for proactively identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices and quality assurance this role will maintain a high level of service to clients. Their primary objective is to ensure zero missed service level agreement (SLA) conditions.

This role s responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems.

Key Roles and Responsibilities

• Ensure that assigned infrastructure at the client site is configured, installed, tested and operational.
• Perform necessary checks, apply monitoring tools and respond to alerts.
• Identify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail.
• Assist in analyzing, assigning and escalating support calls.
• Investigate third line support calls assigned and identify the root cause of incidents and problems.
• Report and escalate issues to 3rd party vendors if necessary.
• Provide onsite technical support to clients and provide field engineering services to clients.
• Conduct monthly random review of incidents and service requests, analyse and recommend improvement in quality.
• Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT.
• Proactively identify opportunities for work optimisation including opportunities for automation of work.
• Provide 3rd level technical support and guidance.
• Develop and own monthly reporting capability within the Network space that demonstrates value to our customers.

Knowledge, Skills and Attributes

• Experience in implementing, administering and troubleshooting network infrastructure devices, including: routers, switches, wireless access points, controllers, WAN optimizers and monitoring applications.
• Strong knowledge and experience in Network Management including configuration and implementation.
• Proven experience in Data Centre maintenance.
• Strong Hands-on experience with CISCO products routers, switches, etc.

Certifications

• CCNP/CCIE

Desirable Experience

• Data Center Networks
• Cisco DNA-Center
• SD-WAN
• Network Automation
• Juniper

Workplace type:

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.