ANSELL

Customer Service Representative, Developing Markets - (30010951)

Description

Why Ansell?

At Ansell, we stay two steps ahead of workplace risk to deliver innovative safety solutions that enhance people's quality of life. As a global leader in protection solutions, we design and develop a wide range of products including gloves, clothing, and other protective gear, to keep workers safe and productive across industrial, medical, and consumer applications.

Discover more about our company, our people, and our values by visiting us at ansell.com

Ansell is looking for a Customer Service Representative, Developing Markets to join our team in Brussels, BE.

In this position you will play a vital role in ensuring maximum customer satisfaction by efficiently managing their customer portfolio and all related internal service processes. You will work closely with functions like Sales, Logistics, Marketing, Credit & Control, and Master Data to maintain and improve both internal and external service levels.

What benefits and opportunities does Ansell offer?

• Competitive compensation, including a performance-based annual incentives
• Flexible and hybrid schedule
• A culture of belonging and inclusion, collaboration thrives, and everyone feels seen, heard, and empowered—across our global community
• Ansell University programs to develop professional and interpersonal skills
• Opportunities to advance and grow within the company
• Meal vouchers, medical insurance, group insurance, public transport ticket, parking space available at the office, net allowance

What your role will be?

Collaborating with our cross functional teams, and reporting to the Assoc Manager, Customer Experience, you will have the opportunity to:

• Act as main point of contact for assigned customers.
• Ensure timely and accurate product deliveries; manage back orders and propose alternatives.
• Communicate customer shipment requirements to internal teams.
• Handle order and shipping issues, including documents for customs.
• Monitor and update open orders; keep customers and Sales informed.
• Coordinate payment terms with Credit & Control and Sales.
• Prepare all necessary shipping documents, organize and follow up on shipments; liaise with Logistics and customs.
• Manage and respond to service complaints professionally.
• Process commercial compensations accurately and on time.
• Provide commercial support to Sales and support CSR team with back-up coverage.
• Submit regular and ad hoc business reports to the manager; share customer experience dashboards.
• Train newly hired CSRs.

Key Outcomes:

• Strong relationships with customers and internal teams.
• Clear and up-to-date customer requirements.
• Timely execution of tasks and achievement of service KPIs.
• Proactive issue resolution and escalation when needed.
• Reliable support and collaboration within the CSR team.

What will you bring to Ansell?

• Demonstrated experience in an international customer support position or export position.
• Fluent in English and French (written and spoken) and other languages are a plus.
• Experienced in order management and ERP systems (SAP preferred); strong understanding of OTC, logistics, and supply processes.
• Strong analytical, organizational, and problem-solving skills; able to interpret data and reports.
• Customer-focused with a commercial mindset; excellent communication and presentation skills.
• Detail-oriented, resilient, flexible, and a collaborative team player who can work independently in dynamic environments.
• Strong alignment with Ansell Values: Whatever you do, take PRIDE:

o Passion

o Reliable

o Integrity

o Deliver

o Empowerment

Join us to lead the world to a safer future, apply today!

Please submit your resume in English.

EEO Statement

Ansell is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, marital status, parental status or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.

Our Commitment to Belonging and Inclusion

Ansell’s vision is about creating safe spaces where all perspectives are valued alongside individual contributions.

When we say that everyone deserves to belong, feel included and empowered at work, it's not just words. We want applicants to know that we endeavor to create an inclusive environment that will consider all, regardless of age, gender, background, disability, veteran status, or experience alone! It’s what drives Ansell as an organization towards a workforce that reflects the communities in which we operate, it’s what drives us to serve our customers and stakeholders with pride, and it’s what differentiates Ansell.

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Primary Location

: Belgium-Brussels-Brussels

Work Locations

:

BE Brussels Riverside Business Park-Block J

Riverside Business Park-Block J Internationalelaan 55

BRUSSELS 1070

Job

: Sales

Organization

: Commercial EMAP

Schedule

: Full-time

Job Type

: Standard

Job Level

: Associate

Job Posting

: Jul 23, 2025, 1:36:11 PM

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