State of Alaska

Job Description

The recruitment is exempt from the hiring freeze (Administrative Order 358).

This recruitment is open to Alaska Residents only. Applicants must meet

Alaska Residency Requirements in order to be considered for employment at this time.

WHAT YOU WILL BE DOING:

The Department of Public Safety (DPS), Division of Statewide Services is looking to recruit for a Microcomputer/Network Specialist 1/2. This position provides system and network administration and support on the DPS Networking Team to support department IT Systems. It will work closely with the DPS Application and Support teams as well as the State of Alaska Office of Information Technology (OIT) to manage shared enterprise infrastructure.

The Networking Team plays an integral role in DPS by providing tier 3 network and system support and collaboratively working with DPS and OIT IT teams, vendor partners, and stakeholders to execute projects for critical law enforcement enterprise applications.

The successful applicant will have thorough knowledge of information technology architecture, networking, and related technical subjects, be innovative, and be able to execute key responsibilities through independent initiative and skill.

Experience can be demonstrated through a combination of education and work experience.

The key responsibilities of this position include, but are not limited to:

• Perform system administration for Windows servers and clients
• Monitor DPS networks, servers, and systems.
• Provide Tier 3 support for DPS network and system issues, ensuring that high priority issues are identified and resolved in a timely manner by the networking team.
• Act as a technical consultant to recommend hardware and software solutions to fulfill business or operational requirements.
• Work collaboratively with the department and OIT’s IT teams on enterprise projects.

This position will work under the supervision of the Data Processing Manager I (DPS Networking Lead) but should require little supervision for day-to-day tasking. All DPS Information Services employees are expected to provide occasional after-hours support as required. Other duties may be assigned.

OUR ORGANIZATION, MISSION, AND CULTURE:

The Division of Statewide Services provides technical and specialized services to the other divisions of the Department of Public Safety, local, State and Federal Law enforcement, and the public at large. The Division consists of the Criminal Records and Identification Bureau, Scientific Crime Detection Laboratory, Alaska Public Safety Communication Services, and Information Services.

Information Services develops and maintains all computerized resources for the Department of Public Safety's information systems and provides support for over 5,000 users statewide at over 70 locations. Supported networks and infrastructure range geographically across the entirety of the State and include the management of firewalls, routers, switches, servers, specialty equipment supporting law enforcement operations, and network interfaces to dozens of partner law enforcement agencies and federal authorities.

Some of the mission critical enterprise and law enforcement systems this infrastructure supports includes: the Alaska Public Safety Information Network (APSIN), Automated Biometric Identification System (ABIS), Alaska Record Management System (ARMS), Traffic and Criminal System (TraCS), Computer Aided Dispatch (CAD), along with dozens of custom applications and interfaces.

THE BENEFITS OF JOINING OUR TEAM:

The incumbent will work with a team of highly dedicated and professional individuals all working toward the common goal to promote public safety and to provide support and technical assistance to law enforcement, criminal justice agencies, and non-criminal justice agencies.

DPS is committed to the professional development of our employees - providing a comprehensive training plan, supplemented with mentoring and educational tools such as subscriptions for online training. In addition, this position will receive specialized training on Microsoft Azure cloud technologies, 3rd party frameworks and toolkits, and vendor-specific training for various large enterprise systems

THE WORKING CONDITIONS YOU CAN EXPECT:

The position is located at DPS's Anchorage Headquarters building at 5700 Tudor Road.

Subject to HR and division approval, we offer hybrid telework options once employees have completed the required probationary period.

WHAT WE ARE LOOKING FOR:

• Network Management: Knowledge of the operation, management, and maintenance of network and telecommunication systems and linked systems and peripherals.
• Configuration Management: Knowledge of the principles and methods for planning or managing the implementation, update, or integration of information systems components.
• Technical Documentation: Knowledge of procedures for developing technical and operational support documentation.
• Technical Problem Solving: Troubleshoots, diagnoses, analyzes, and identifies system malfunctions to determine the source and cause of the problem.

The Department of Public Safety strives to preserve the peace, enforce the law, prevent and detect crime, and protect life and property. All positions support or carry out the Department's mission. If our mission interests you and this position embodies your strengths, please consider joining our team.

More information about the Department of Public Safety can be found on our website: http://dps.alaska.gov/

Minimum Qualifications

Microcomputer/Network Specialist 1:

Any combination of education and/or experience that provides the applicant with competencies in:

• Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside State government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Information Assurance: Knowledge of methods and procedures to protect information systems and data by ensuring their availability, authentication, confidentiality, and integrity.
• Systems Integration: Knowledge of the principles, methods, and procedures for installing, integrating, and optimizing information systems components.
• Technical Problem Solving: Troubleshoots, diagnoses, analyzes, and identifies system malfunctions to determine the source and cause of the problem.

Equivalent to those typically gained by:

Training and experience in installing new computers, printers, and other peripheral devices; loading and troubleshooting software and hardware systems, maintaining security software, and configuring network settings for workstations.

Microcomputer/Network Specialist 2:

Any combination of education and/or experience that provides the applicant with competencies in:

• Network Management: Knowledge of the operation, management, and maintenance of network and telecommunication systems and linked systems and peripherals.
• Strategic Thinking: Formulates objectives and priorities; implements plans consistent with the long-term interests of the organization in a global environment. Capitalizes on opportunities and manages risks.
• Systems Life Cycle: Knowledge of systems life cycle management concepts used to plan, develop, implement, operate, and maintain information systems.
• Technical Expertise: Effectively applies technical knowledge to solve a range of problems; develops technical solutions to new or highly complex problems that cannot be solve using existing methods or approaches; is sought out as an expert to provide advice or solutions in the technical area.

Equivalent to those typically gained by:

Training and progressive experience in installing new computers, printers, and other peripheral devices; loading and troubleshooting software and hardware systems, maintaining security software, and configuring network settings for workstations.

Special Note:

“Competencies” means a combination of interrelated knowledge, skills, abilities, and behaviors that enable a person to act effectively in a job or situation.

“Typically gained by” means the prevalent, usual method of gaining the competencies expected for entry into the job.

“Training” and “education” in this guidance are synonyms for the process of acquiring knowledge and skills through instruction. It includes instruction through formal and informal methods (such as classroom, on-line, self-study, and on-the-job), from accredited and unaccredited sources, and long-duration (such as a post-secondary degree) and short-duration (such as a seminar) programs.

“Professional experience” means work that is creative, analytical, evaluative, and interpretive; requires a range and depth of specialized knowledge of the profession's principles, concepts, theories, and practices; and is performed with the power or right to decide or act according to one's own judgment.

“Progressively responsible” means indicating growth and/or advancement in complexity, difficulty, or level of responsibility.

Additional Required Information

COVER LETTER

A cover letter is NOT required for this position. Your complete application will be used to determine which applicants will advance to the interview phase of the recruitment and selection process.

AT THE TIME OF INTERVIEW

• At least 3 professional references
• if using education to meet minimum qualifications, we'll need educational transcripts.

SPECIAL NOTE

• Requires occasional travel within the State.
• Requires use of the Alaska Public Safety Information Network (ASPIN), which involves passing a background investigation including fingerprinting. A security clearance issued by the Department of Public Safety (DPS) is necessary to use APSIN. DPS will deny security clearance for any applicant who has been convicted of a felony or misdemeanor in this state or another jurisdiction, or who may be a fugitive from justice. Additionally, security clearance will be withdrawn if DPS discovers that material information was falsified or omitted at the time of the initial application for security clearance

FLEXIBLY STAFFED

This position is flexibly staffed. This vacancy may be filled at either the 1 or 2 level, depending on the applicant's training and/or experience. The full range of salaries is listed above. Starting salary will be determined by the level the position is hired at. If filled at level 1, promotion to level 2 will occur upon successful completion of the probationary period and required training, as well as the applicant meeting the minimum qualifications of the higher job class.

BACKGROUND CHECK

This position requires the incumbent to submit to a fingerprint based criminal history background check. Due to the sensitive nature of this position, and required access to APSIN, an applicant with criminal convictions will not move forward in the selection process.

CONFIDENTIALITY AGREEMENT

The successful candidate will be required to read, understand, and agree to via signature, an agreement of confidentiality concerning the work commonly encountered within the Department of Public Safety to qualify for this position.

EDUCATION

To verify education is being used to meet and/or support the required minimum qualifications/competencies, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials used to meet or support the minimum qualifications/competencies for a position and are required with each application. (Unofficial is okay; please ensure the institution/URL name is listed on the transcripts). Transcripts can be attached at the time of application or provided at the time of interview; if not, transcripts will be required before employment.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION

Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying.

WORK EXPERIENCE

Applications will be reviewed to determine if minimum qualifications are met. Therefore, all work experiences the applicant is using to meet minimum qualifications for this position must be documented in the application package. Please include the employer’s name, your job title, dates of employment, and whether the employment was full or part-time. Applicants who submit packages that do not provide sufficient information to demonstrate minimum qualifications are met may not advance in the selection process.

NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting.

MULTIPLE VACANCIES

This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.

EEO STATEMENT

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or (907) 465-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.

NOTICE

If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the ‘govermentjobs.com’ domains. For information on allowing emails from the ‘governmentjobs.com’ domains, visit the Lost Password Help page located at https://www.governmentjobs.com/OnlineApplication/User/ResetPassword.

WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE

Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed to recruitment.services@alaska.gov.

Contact Information

For specific information in reference to the position please contact the hiring manager:

Joe Waters

Data Processing Manager 3

Phone: 907-269-5723

joe.waters@alaska.gov

Careers with the State of Alaska offer MANY benefits

The following information describes typical benefits available to employees of the State of Alaska. Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work.

For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an orientation video from Division of Retirement and Benefits. (Please note this video is specifically designed for new State Employees.)

Insurance Benefits

• Health insurance, which includes employer contributions toward medical/vision/dental
  • The following employee groups are under AlaskaCare Benefits administered by the State: See https://drb.alaska.gov/help/plans.html for additional information.
    • AVTEC
    • Confidential
    • Correctional Officers
    • Marine Engineers
    • Mt. Edgecumbe Teachers
    • Supervisory
    • Unlicensed Vessel Personnel/Inland Boatman's Union
    • Exempt employees (not covered by collective bargaining)
  • The following employee groups are covered by Union health trusts. Contact the appropriate Union for additional information.
    • General Government
    • Labor, Trades and Crafts
    • Public Safety Employees Association
    • Masters, Mates & Pilots
• Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit)

Optional Insurance Benefits

• Group-based insurance premiums for
  • Term life (employee, spouse or qualified same sex partner, and dependents)
  • Long-term and short-term disability
  • Accidental Death and Dismemberment
  • Long-term care (self and eligible family members)
  • Supplemental Survivor Benefits
• Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses

Retirement Benefits

• Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS)
• Matching employer contribution into a defined contribution program (new employees)
• Employer contribution into a defined benefit or defined contribution program (current employees)
• Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security
• Option to enroll in the Alaska Deferred Compensation Program
• Note: The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment options

See https://drb.alaska.gov/retiree/ for additional information

Paid Leave & Other Benefits

• Personal leave with an accrual rate increase based on time served
• Twelve (12) paid holidays a year

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