3Q/DEPT

IT Support Engineer

Skopje, On-site

This role is part of our Technology Business Unit, based in the vibrant city of Skopje. Our modern office is home to a diverse and talented team of over 100 professionals across various disciplines, including experts in Technology, Data, Motion Design, Marketing, and SRE.

Together, we focus on delivering cutting-edge solutions for some of the world’s leading brands, such as Meta, TikTok, eBay, Netflix, Logitech, Philips, and more, while fostering an environment of global collaboration and innovation.

JOB PURPOSE

In this role, you'll be responsible for supporting and maintaining our networking infrastructure, applications, and user account systems, while providing top-notch remote support to our colleagues. If you're passionate about solving technical challenges, optimizing IT processes, and working in a fast-paced environment, we’d love to hear from you.

KEY RESPONSIBILITIES

• Assist in the management and troubleshooting of our networking environment, including services like DNS, DHCP, VLANs, and corporate VPN access;
• Contribute to the daily operation and support of our Cato Networks environment;
• Collaborate with the Global IT Team to resolve daily tickets;
• Provide support remotely, using Jira Service Management ticketing system, Slack, email, and video conferencing as primary sources of communication;
• Being resourceful with troubleshooting, referencing process documentation;
• Produce high-quality results, minimizing errors and repeated questions;
• Resolve IT Support tickets promptly;
• Manage user accounts and permissions across multiple platforms in systems such as Atlassian, Okta, Google, Keeper, Slack, and other company tools with proper training
• Assist in employee onboarding and offboarding processes
• Conduct routine audits with detailed instructions provided by Product Owners
• Assist with maintaining IT documentation for systems, applications, internal processes, etc.

WHAT WE ARE LOOKING FOR

• Approximately 2 years of experience in IT support or related roles
• Strong knowledge in the area of networks
• Fluency in English, with excellent communication skills (both written and verbal)
• Bachelor's degree in Information Technology, Computer Science, or a related field
• Strong knowledge of IT software and hardware support
• Experience with Atlassian tools like Jira, Confluence would be nice to have
• Experience and participating in projects, prioritizing tasks, and executing plans on time
• General knowledge of both Windows and macOS operating systems
• Experience with SaaS applications like Google Workspace, Office 365, Slack, and other cloud-based software
• Self-motivated with excellent communication and interpersonal skills to foster collaboration and teamwork
• Confidence to propose IT process optimizations and implement solutions to enhance efficiency
• Strong problem-solving skills and the ability to think analytically in fast-paced environments
• Ability to adapt to rapidly changing technologies and environments
• Ability to document technical processes and create user-friendly guides
• Proactive attitude in identifying and resolving technical issues

WE OFFER

• Hybrid working policy,
• Monthly public transportation card as part of our ongoing effort to protect the environment.
• Stay happy and healthy with a contribution to your health through the OpenUp platform and access to private health insurance.
• Health and wellness benefits through a Sportmaster card with which you may do sports activities each day in different locations.
• Profit-sharing bonuses at the end of each year along with a referral bonus upon each successful hire.
• Refreshments are provided in the office all week, as well as drinks at 4pm on a Friday (more details about the office life can be found here);
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
• Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities

If you believe your skills and experience closely match the key qualifications we're looking for, we’d be excited to receive your application and learn more about what you could bring to our team.

WHO ARE WE?

We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.

Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world.

DIVERSITY, EQUITY & INCLUSION

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.