Monitor implementation of contracts in his/her area for customers (ex: Distributing work instructions and monitoring performance of Service Providers, Monitoring operational costs)
Guarantee the respect of contractual commitments,
Implement in your area the service providers performance monitoring and provide action plans up aiming to put Service Provider performances back on target.
Enforce the qualification/ disqualification of Service Providers in the area.
Area Operational Management
Optimize costs of operations
Contribute in settling litigation
Report on operation according to needs,
Follow Operational KPI’s and improve performance of his/her team
Develop and manage his team
Guarantee the deployment of safety rules in his/her area.
Guaranty implementation of ordering / reception of tires on his perimeter
Guaranty implementation of derogation process when necessary
Product & Service technical knowledge
Matches product/service to obvious customer needs.
Locates and uses expertise of others to improve product/service knowledge.
Displays knowledge of how products/services compare with those of the competition.
Team Management
Manage employees according to the leadership model
Coach, train and evaluate the team’s performance on a periodic basis and ensure compliance with the working methods and if needed, bring the necessary changes for professional development.
Analyze the Indicators report for establishing the variable remuneration criteria.
Propose quantitative and qualitative objectives for the team.