MSC

Customer Service Representative

MSC USA - Charleston

Job Summary

The Export Customer Service manages data for international shipments and provides support for the transportation process. Works with clients, freight forwarders and NVOCC (Non-Vessel Operating Common Carrier). Helps in executing all the steps required to process the reservation of an export shipment.

Key responsibilities & duties

• Prepares the bookings in MSC internal system based on client’s requests and needs and updates the information in the MSC system accordingly.
• Assumes documentary and customer service responsibilities for all assigned shipments.
• Acts as an intermediary between clients and other MSC’s departments.
• Keeps record and maintains the performance of MSC’s fleet for the scope’s main services.
• Ensures a monitoring process of the bookings in order that client’s requests are matched.
• Establishes and maintains a positive relationship with clients.
• Assists clients in troubleshooting and problem solving regarding the bookings assigned.
• Keeps a good level of communication with clients and other parties matching the guidelines of the company.
• Escalates unique or complex issues to the appropriate supervisor for immediate resolution.
• Performs other duties, as assigned.

Required skills and abilities

• Associate’s degree or equivalent experience
• English: advanced
• Strong attention to details and critical thinking skills
• Organized, efficient, and able to manage time effectively
• Strong customer service mindset, focused, and responsive
• Ability to work under tight deadlines
• Great team player
• Knowledge of MS Excel with the ability to learn new software

Preferred skills, experience, education

• Bachelor’s degree or equivalent experience
• Prior experience in supply chain, transportation, shipping, logistics, freight forwarding, customer service, call center, administrative or clerical jobs

Physical Demands

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at a time

Work Authorization

• Authorization to work in the U.S

What We Offer

• Health Insurance
• Dental & Vision Insurance
• Life Insurance: one-time annual salary up to $50,000
• Long Term Disability Insurance
• Paid Pregnancy Disability Leave and/or Paid Parental Leave
• Business Travel Insurance
• Flexible Spending Accounts - (Health, Dependent Care, Transit/Parking)
• Supplemental Life, Disability, Accident, Critical Illness and Hospital Indemnity Plans

You will also have access to additional benefits, effective day one:

• Short Term Disability Insurance
• 401K Plan – 3% Safe Harbor Contribution with option for additional 3% employer match.
• Wellness Program initiatives - Free MSC Partner Subscriptions with Calm and Journey
• Partner Discount Programs with MSC Cruises, Apple, Dell, Nissan, Whirlpool, AT&T, Pets Best and others.

About Mediterranean Shipping Company (MSC)

Mediterranean Shipping Company (MSC), headquartered in Geneva, Switzerland, is a global leader in transportation and logistics, privately owned and founded in 1970 by Gianluigi Aponte. As one of the world’s leading container shipping lines, MSC has 675 offices across 155 countries worldwide, with the MSC Group employing over 200,000 people. The company has evolved from a one vessel operation into a globally respected business with a fleet of 800 vessels that provides timely delivery of goods and services to customers of all industries and sizes. With access to an integrated network of road, rail, air, and sea transport resources which stretches across the globe, the company prides itself on delivering global service with local knowledge. MSC’s shipping line sails on 300 trade routes and calls at 520 ports, carrying some 22.5 million TEU (twenty-foot equivalent units) annually. For more information, visit MSC Mediterranean Shipping Company

Mediterranean Shipping Company (USA) Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type including but not limited to characteristics protected by federal, state or local laws.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at US038-Humanresourcesusa@msc.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.