Nesco Resource

Security Escalation Specialist

Are you skilled at identifying subtle threats and making critical decisions in real time? As a Security Escalation Specialist, you’ll play a vital role in safeguarding high-priority sites through expert monitoring, rapid situational analysis, and precise communication. You’ll be the eyes and voice behind the scenes—leading response efforts and ensuring swift, effective action.

This is a fast-paced and detail-critical role, ideal for someone who thrives in structured environments, can work independently, and understands the seriousness of what happens when no one’s watching.

Job Type & Schedule

• Contract-to-hire, full-time
• Pay: $18-$19/hr
• Shifts available:
  • 1st Shift: 6:00 AM – 2:30 PM
  • 2nd Shift: 2:00 PM – 10:30 PM
  • Mid-Shift: 7:00 PM – 3:30 AM
  • 3rd Shift: 10:00 PM – 6:30 AM
• Location: 100% onsite at secure monitoring facility
• Operation: 24/7, including weekends and holidays (schedule flexibility required)

Key Responsibilities

• Assess alerts flagged by detection agents and determine appropriate responses
• Monitor multiple live feeds using PTZ cameras to track and evaluate activity
• Communicate via talkdown speakers to deter unauthorized or suspicious behavior
• Initiate outbound calls to keyholders, clients, or emergency services when necessary
• Manage inbound calls regarding active incidents, updates, or coordination
• Document events clearly using internal systems (Teams, etc.)
• Follow detailed client-specific protocols and account instructions
• Provide updates to internal teams regarding site details, schedule changes, or technical adjustments

Required Qualifications

• Camera monitoring or surveillance experience in any setting (hotel night audit, gas station manager, retail security, etc.)
• High attention to detail—you notice what others miss
• Strong independent work ethic—you do the right thing, even when no one’s watching
• Excellent Customer Service skills- ability to relay security information in calm and understandable manner when talking to clients
• Professional and clear communicator, both verbal and written
• Ability to multitask across surveillance tools, communication software, and reporting systems
• Composure under pressure, especially when making fast decisions in high-stakes environments

Preferred Experience

• Prior roles in security monitoring, dispatch, surveillance, or emergency response
• Background in law enforcement, critical infrastructure protection, or high-volume surveillance systems

Why This Role Matters

You’re not just watching—you’re preventing. This position plays a crucial role in maintaining real-time site security. When things go wrong, your clear judgment and quick actions make the difference between incident and resolution.

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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