Residence Inn Waldorf

$15.50/hour

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

KEY SKILLS/RESPONSIBILITIES

• Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial Skills: Work with and understand financial information, performing basic arithmetic functions as needed.

EDUCATION & EXPERIENCE

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:

Our recently renovated Residence Inn Waldorf is an all-suite, extended stay hotel, ideally located in the heart of Waldorf, Maryland, where you will find a variety of shopping, dining and entertainment options. Our hotel's location is within easy reach of many government and military agencies such as Indian Head NAVSEA, Andrews AFB and Dahlgren, Virginia. You'll also find our location convenient to Washington, D.C., and many companies such as Civista, Northrop Grumman, Beretta USA, NRG, Lockheed Martin, Oracle, GE, SAIC, Raytheon, Southern Maryland Hospital, and SMECO. The hotel was designed specifically for business travelers, insurance companies and relocations. Our studio and 1 and 2 bedroom suites offer fully equipped kitchens, living and dining areas, and work desks with free high speed Internet access; our suites provide all the comforts of home.

Application deadline for Colorado positions: